Empowering employees in state agencies: a survey of recent progress

Abstract

Employee empowerment involves the delegation of decision-making to employees, while holding them accountable for outcomes. Survey data show that while sixty-two percent of state agencies in correction, transportation, health, education and welfare use empowerment in at least one service function, only six percent of agencies use empowerment throughout more than 75 percent of the agency. Empowerment is frequently implemented through coordination across units and through mid-level management teams. Training is also widely used. Agency directors report that employee empowerment has a positive impact on group decision-making ability, communication throughout units and commitment to stakeholders, as well as quality and productivity improvement.