公共圖書館青少年空間教育部改造計畫後使用與滿意度研究

Abstract

教育部近年補助公共圖書館進行閱讀空間改造，由於青少年服務的重要，許多 圖書館進行青少年閱讀空間改造。本文為探討公共圖書館進行教育部空間改造計畫後青少年使用情形以及是否滿意進行研究，研究目的為（1）探討青少年對於圖書館空間需求，（2）探討青少年對圖書館專屬空間使用現況，（3）探討青少年使用圖書館專屬空間的重要性與滿意度看法。研究採用問卷調查法，針對國立臺灣圖書館、國立公共資訊圖書館、新北市青少年圖書館與埔里鎮立圖書館，調查青少年利用公共圖書館專屬空間現況與滿意度。青少年空間使用滿意度量表，包括四構面 28 項指標，向四所圖書館高中生與國中生進行使用調查，回收有效問卷 322 份。研究顯示青少年喜愛閱讀小說、漫畫與期刊雜誌，喜愛的資訊主題為休閒娛樂、流行文化與旅遊。受訪者對四所公共圖書館空間改造大致感到滿意，重視青少年空間的滿足安靜閱讀學習、光線照明充足、安全的場所、乾淨舒適、書籍陳列方式容易找到、書籍種類及數量滿足需求。受訪者最滿意的服務項目為安全的場所、及時找到館員協助；受訪者不滿意青少年空間提供的娛樂項目與飲食需求，以及藝術創作展示，並建議改善青少年空間的書籍陳列方式。

The Ministry of Education recently has subsidized public library reform plans for reading space, and many libraries have improved the reading space for young people. The purpose of this study is to investigate whether young people are satisfied with the public librarys space reconstruction. The objectives of the article are: (1) to explore the youth`s need for library space; (2) to explore the current situation of youth `s use of library young adults ` space; (3) to discuss the importance and satisfaction of youths using library youth space. This study used a questionnaire survey to investigate the current status and satisfaction of the young adult`s space for the National Taiwan Library, National Public Information Library, New Taipei City Youth Library and Puli Township Library. This study constructs young adults`space satisfaction measurement scale, including four dimensions and 28 indicators. This paper conducted a survey of young readers in four libraries in 2017, and received 322 valid questionnaires. The article has shown that teens love reading novels, comics, and periodicals; their favorite information topics are leisure and entertainment, pop culture, and travel. Respondents were generally satisfied with the renovation of the four public libraries, and regarded great importance to the satisfaction of young adults`space, quiet reading and learning, adequate lighting and safe places, clean and comfortable, easy to find book with display methods, and the type and quantity of collection to meet their needs. Respondents`most satisfied with safe places and timely assistance from librarians. Respondents were dissatisfied with the entertainment programs and dietary needs provided by the youth space, as well as the artistic exhibits display. Respondents suggested that there is an urgent need to improve the way books are displayed for young people.