組織中的認定威脅與利社會行為：心理安全感與問題解決反芻之角色研究

Abstract

本研究提出心理安全感的中介機制來鏈結組織中的認定威脅與利社會行為間的關係，並檢驗問題解決反芻在此中介歷程中的調節角色。本研究採用兩階段的資料搜集方式，以312位全職工作者為受試者，結果發現認定威脅會降低個體的心理安全感，進而阻礙其利同事或利組織社會行為的展現，顯示認定威脅會使個體主觀評估身處的組織環境難以自由地表達自我，並表徵在其後的工作行為面向上。再者，本研究也發現問題解決反芻可以減緩認定威脅的負向作用效果，因為個人經驗的再評估與問題解決策略的發展，皆有助個體用來因應認定威脅經驗，降低個人心理安全感與利社會行為的傷害。最後，本研究依據上述研究結果，進行理論面與實務面的探討。

This study proposes a mediating mechanism of psychological safety to link the relationship between identity threat and prosocial behavior in the organization, and further to test the moderating role of problem-solving rumination in this mediating process. A two-wave data collection method was used and 312 fulltime workers were recruited. The results showed that identity threat reduced the individuals` psychological safety, which in turn hindered their pro-peer behavior or pro-organization behavior. Employees with higher identity threat experience would be difficult to express their self-concept freely, which further reflected on the behavioral representations. In addition, this study also found that problem-solving rumination mitigated the negative effects of identity threat, since the re-appraisal of past personal experience and the development of problem-solving tactics can help employees to cope with identity threat effectively. Finally, based on the above research results, this study provides in-depth theoretical and practical discussions.