Please use this identifier to cite or link to this item: https://ah.lib.nccu.edu.tw/handle/140.119/81217
題名: 公立就業服務機構個案管理員之勞動處境及其改善之研究
A Study on Working Conditions and Improvement of Labor Rights of Case Manager in the Public Employment Agencies
作者: 吳欣盈
貢獻者: 劉梅君
吳欣盈
關鍵詞: 個案管理
公立就業服務機構
非典型僱用
勞動派遣
case management
public employment agencies
atypical employment
labor dispatch
日期: 2015
上傳時間: 3-Feb-2016
摘要: 勞動市場彈性化導致企業開始採非典型僱用,公部門亦跟進彈性化趨勢,藉此舒解人事預算有限之壓力,我國公立就業服務機構許多核心業務亦為如此,而本研究重點於個案管理員勞動處境之探究。\n\n 個案管理員的服務對象為複雜性較高的弱勢族群,藉由案主所需,擬定長期性之服務計畫,協助其順利進入勞動市場。而個案管理從開辦此業務以來已有十多年之久,顯然並非公立就業服務機構的暫時性業務,但卻以非典型僱用方式,以政府的暫僱人力(自聘人力)與勞動派遣方式解套核心業務的人力需求。個案管理工作本為服務就業弱勢者,卻將提供服務者(個案管理員)同樣推入弱勢勞動處境,尤其身為勞動派遣身分,在工作場所之中面對政府的自聘人力或是正式公務員,更凸顯其勞動弱勢之狀態。\n\n 透過本研究的個案管理工作探討與勞動處境之檢視,本文提出以下之建議:\n一、個案管理模式:(一)需改善程序模式的缺點(二)簡化個案管理員之工作(三)追求績效的同時,亦重視服務品質(四)擴充可利用之資源(五)個案管理仍有成為獨立業務之必要\n\n二、個案管理員之勞動處境而言:(一)政府全面直接僱用個案管理員(二)杜絕勞動派遣人力(三)自僱人力全面簽訂不定期契約,人事預算編列上由單位內部所聘僱 (四)擁有合理的薪資調幅以及升遷制度,至少縮小與公務人員之間的差距。如此個案管理工作能夠被視為長久且有具發展性之工作,自然願意長時間駐守此一工作崗位並且全力以赴地協助弱勢者,對於我國公立就業服務機構而言定能有積極正面之助益。
Labor market flexibility leads the private companies to adopt atypical employment. However, the government institutions also follow this rule to solve the problem of limited personnel budget so that public employment agencies start to adopt atypical employment. Case management was adopted by public employment agencies in 2002 to enhance the performance of public employment service. However, case managers are hired either on fixed-term basis or as dispatched workers. As a result, their working conditions, labor rights and service quality become a great concern. This study would like to discuss the concerned issue and attempt to offer policy recommendations.\n\n Case managers help the disadvantaged groups to enter the labor market and they usually need to face the highly complex problem. They should understand the needs of vulnerable clients and make long-term plans to assist them to successfully enter the labor market. The work of case managers has been existed at least for ten years, suggesting that it is not a temporary work. But public employment agencies do not treat them as regular employees to meet their manpower needs. Case managers are supposed to serve those disadvantaged groups, but now their plight is the same as that of their vulnerable clients, which makes their service in jeopardy.\n\n Based on the investigation of the working conditions of case managers, policy recommendations are as follows:\n\n1.For the model of case management:\n(1) Improving assessment model (2) Simplifying the work of the case manager (3) Pursuing quantitative goals while not neglecting qualitative ends as its performance indicators (4) Expanding available resources (5) The job of case management is necessary and needs to be treated as an independent task. \n\n2.For the working condition of case manager:\n(1) Case managers are to be employed on a permanent basis (2) Eliminating the dispatched employment (3) working conditions should be reasonable.\n\n Thus, case management should be considered as a long-term work that has a career prospect in order to provide better service for the disadvantaged groups and help enhance the performance of public employment agencies.
參考文獻: 一、中文部分\n王玠、李開敏、陳雪真(1998),《社會工作個案管理》,台北:心理出版社。\n\n成之約(2004),〈「派遣勞動」及其發展的探討:工會觀點〉,《萬國法律雙月刊》,第138期。\n\n朱嘉榮(2009),《公立就業服務機構就業服務人員專業訓練之研究》,\n國立政治大學勞工研究所碩士論文。\n\n辛炳隆(2003),〈就業服務區域運籌資源統合〉,《就業安全》,勞委會職業訓練局。\n\n李誠、辛炳隆、成之約(2000),《勞動市場彈性化與非典型僱用》,台北:行政院勞工委員會。\n\n李碧涵(2002),〈勞動體制的發展:全球化下的挑戰與改革〉,社會政策與社會工作學刊,第六卷,第一期。\n\n李宗派(2003),〈探討個案管理概念與實務過程〉,《社區發展季刊》,第104期。\n\n李健鴻(2008),〈契約主義下“績效”與“公平”的兩難:台灣就業服務體制的社會風險管理分析〉,《政大勞動學報》,23期。\n\n李健鴻(2010),〈後金融海嘯時期的非典型就業趨勢、風險與勞動保護〉,《就業安全半年刊》,99年第1期。\n\n李健鴻(2011),〈當前青年失業的原因、問題與對策〉,《就業安全半年刊》,100年第1期。\n\n李健鴻(2015),〈「工作福利」治理下「個人化服務模式」對失業者權利與義務的影響〉,《人文及社會科學集刊》,第二十七期第一卷。\n\n李健鴻(2015),國科會研究計畫:績效管理對於基層就業服務人員執行服務策略的影響。\n\n吳淑瑛(2013),〈一案到底就業服務模式之革新及推動情形〉,《就業安全半年刊》,第一期。\n\n邱駿彥(2004),〈勞動派遣之法律關係探討〉,《萬國法律》,第138 期。\n\n邱駿彥(2000),〈勞工派遣法制之研究_以日本勞工派遣法為例〉,《勞動法學會學報》,第一期。\n\n邱祈豪(2003),《台灣勞動派遣法制化之研究_由日本勞動派遣法制度及政策之歷史發展考察》,頁153。\n\n邱祈豪(2004),〈派遣勞動法制化與勞工權益之保護〉,《研究與動態》,第11 期。\n\n林威成(2011),《我國行政機關派遣人員勞動權益保障之研究》,國立中正大學法律研究所勞動法與社會法組碩士論文。\n\n林桂碧(2012),〈社會工作與就業服務—個案管理於就業服務之運用〉,《輔仁社會研究》第2期。\n\n林佳和(2013),〈「非典型僱用」專號導言〉,《思語言》,第51卷第2期。\n\n柯志哲(2003),《非典型工作型態之分析與探討計畫》,台北:行政院勞工委員會。\n\n孫治本譯(1990),Ulrich Beck原著,《全球化危機》,台灣商務出版。\n\n馬財專、葉郁菁(2009),有多少彈性?雲嘉南就業服務中心個案管理員派遣人力運用之分析,社會政策與社會工作學刊,第十三卷,第二期。\n\n張本聖(2002),〈就業諮詢與就業安全體系之關係探討〉,《就業安全半年刊》第1卷第2期。\n\n黃源協、陳伶珠、童伊迪合著(2006),《個案管理與照顧管理》,台北:雙葉書廊。\n\n黃淑敏(2008),《我國公立就業服務機構勞動派遣人員現況之研究-以雲嘉南區就業服務中心為例》,國立中正大學勞工研究所碩士論文。\n\n黃越欽(2012),《勞動法新論》,翰蘆出版。\n\n楊通軒(1998),〈勞動派遣立法必要性之研究〉,《全國律師》,第2卷第7期。\n\n楊通軒(2000),〈電傳勞動引發勞工法上問題之研究〉,《勞工行政》,第149期。\n\n楊倍瑜(2009),《政府勞務委外對勞動權益影響之研究》,國立政治大學勞工研究所碩士論文。\n\n詹中原(2005),〈政府部門彈性用人之緣起與台灣現狀之探討〉,《公務人員月刊》,第105期。\n\n鄭津津(1998),〈勞動派遣相關法律問題之探討〉,《就業與訓練》,第16 期。\n\n鄭津津(1999),〈派遣勞動之法律關係與相關法律問題之研究〉,《中正法律集刊》。\n\n鄭津津(2002),〈從美國勞動派遣法制看我國勞動派遣法草案〉,《中正法學集刊》,第10期。\n\n鄭津津(2010),〈政府機關使用派遣人力之影響與因應〉,《就業安全半年刊》,99年第1期。\n\n藍科正、林淑慧(2011),《行政院勞工委員會職業訓練局委託研究報告強化公立就業服務機構就業諮詢服務功能之建議》,行政院勞工委員會職業訓練局。\n\n103年度勞動力發展署及所屬立法院審議中央政府總預算案所提決議、附帶決議及注意辦理事項辦理情形報告。\n\n\n二、外文部分\nBallew,J. R.,Mink,G(1996).Case management in social work. Springgield,IL:Charles C. Thomas.\n \nCnaan, R. A., Blankertz,L., Messinger, K., & Gradner, J.R.(1989)."Psychosocial rehabilitation: toward a definition. " Psychosocial Rehabilitation Journal, 13(1),33-56.\n\nDavies, M.(2000).The Blackwell encyclopedia of social work.Oxford:Blackwell.\n\nGitterman, A.(1991) Social work practice with vulnerable popuslations. In A.\n\nMares, P.(1996).Business skills for care management-a guide to costing, contracting and negotiating. London:Age Concern.\n\nParker, J.,& Bradley, G(2003).Social work practice: assessment, planning, intervention and review. East Exeter: Learning Matter Ltd.\n\nRoberts-DeGennaro, M. 1987. ”Developing Case Management as a Practice Model” .Social casework .\n\nRose, S. M. & Moore, V. L. (1995).〝Case Management.〞Encyclopedia of Social Work (19). 335-339.National Association of Social Workers Washington,DC.\n\nRothman, A.,& Sager, L. E.(1998).Case management-integrating individual and community practice. Boston:Allyn & Bacon\n\nSummers,N.(2001).Fundamentals of case management practice.Australia:Brooks/Cole.\n\nWoodside, M.& McClam, T.(1998).Generalist case management-a menthod of human services delivery. Pacific Grove: Brqooks/Cole Publishing Company.\n\nZygmunt Bauman(1998),Globalization: The Human Consequence, Columbia University Press.
描述: 碩士
國立政治大學
勞工研究所
101262012
資料來源: http://thesis.lib.nccu.edu.tw/record/#G1012620121
資料類型: thesis
Appears in Collections:學位論文

Files in This Item:
File SizeFormat
012101.pdf939.36 kBAdobe PDF2View/Open
Show full item record

Google ScholarTM

Check


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.