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題名 商業銀行債權管理人員人格特質、激勵制度、 主管領導風格與工作績效之研究
The Relationship of Personality, Motivation, Leadership and Performance of Bank in Taiwan作者 周蓉蓉
Chou, Jung-Jung貢獻者 彭金隆
Peng, Jin-Long
周蓉蓉
Chou, Jung-Jung關鍵詞 人格特質
激勵制度
主管領導風格
工作績效
Personality
Motivation
Leadership
Performance日期 2019 上傳時間 5-三月-2019 11:30:42 (UTC+8) 摘要 由於新銀行開放，為了衝刺消費金融商品業務，寬鬆的授信政策，導致無擔保放款的「雙卡風暴」，大量的打銷呆帳，侵蝕銀行獲利，為了提昇資產品質，近年一方面緊縮授信政策，另一方面加強呆帳回收，債權管理部門即扮演增加呆帳回收，挹注盈餘的重要角色。本研究以台灣某商業銀行之債權管理部門電催人員與非電催人員為研究對象，以問卷調查方式、迴歸分析，研究結果發現，電催人員具親和性、外向性、開放學習性的人格特質與工作績效成正相關；內在報酬、外在報酬的激勵制度皆與工作績效成正相關，但其主管的領導風格(體恤或結構型)與工作績效無法證明有顯著相關。本研究並針對上述之發現提出相關建議，以提供相關業者運用及參考。 參考文獻 中文文獻1.王濬楷，(2013)。國中生人格特質、網路成癮和復原力之研究。國立雲林科技大學資訊管理研究所碩士論文。2.白純菁，(2008)。人格特質對產品多元專業屬性之偏好與廣告溝通效果之研究。顧客滿意學刊。4(1)。1-33。3.朱慶龍，(2003)。五大人格特質、工作價值觀和工作滿意三者相互關係之研究。國立政治大學心理學系碩士論文。4.吳承恩，(1993)。組織行為學。台北：華泰文化事業股份有限公司。5.林建煌，(2001)。管理學。台北：智勝文化。6.林家廣，(2012)。人格特質、顧客價值與Facebook使用行為之關聯性研究-功能與情感性價值的平行觀點。國立成功大學經營管理碩士學位學程碩士論文。7.張春興，(2009)。現代心理學。台北：東華書局。8.張瓊文，(2007)。消費性金融商品催收主管領導型態、催收人員工作價值觀、催收能力與工作投入及催收績效關係之研究-以某商業銀行為例。銘傳大學管理學院高階經理碩士學程在職專班碩士論文。9.張瑋恩，(2000)。激勵與工作滿足關係之研究。長榮大學經營管理研究所碩士論文。10.簡帆妝，(2009)。金融業催收人員人格質、激勵措施認知、工作滿意度與離職傾向之關聯性研究。銘傳大學管理研究所碩士在職專班碩士論文。11.蔡欣嵐，(2001)。工作特性、人格特質與工作滿意度之關係-以半導體業為例。國立中央大學企業管理研究所碩士論文。12.蕭尚祐，(2015)。領導者的人格特質與領導風格對員工績效與團體效能之影響－以紡織化纖業為例。東海大學企業管理學系高階企業經營碩士在職專班碩士論文。英文文獻1.Adams, J. S. (1963). Toward an Understanding of Inequity, Journal of Abnormal and Social Psychology, 67, 422-436.2.Alderfer, C. P. (1969). An Empirical Test of a New Theory of Human Needs, Organizational Behavior and Human Performance, 4, 142-175.3.Abrant, R. and Smythe, M. R. (1989). A Survey of Sales Incentive Programs, Industrial Marketing Management, 209-214.4.Burns, J. M. (1978). Leadership.New York:Harper and Row.5.Bass, B. M. (1985). Leadership and performance beyond expectations,New York:Free Press.6.Barrick and Mount(1991) .The Big Five Peresonality Dimensions And Job Performance:A Meta-Analysis,Personnel Psychology,44(1),1-26.7.Costa, P. T. Jr.,McGrae, R. R, and Dye,D.A.(1991).Facet Scales for Agreeanoeness and Conscientiousness:A Revision of the NEO Prersonality Inventory, Personality and Individual Differences,12(8),887-898.8.Costa, P. T. and McCrae, R. R. (1986). Personality stability and its implications for clinical psychology,Clinical Psychology Review,6, 407-423.9.Costa, P. T. and McCrae, R. R. (1992). The Introduction of the Five-Factor Model and Its Application, Journal of Personality,60,pp.175-215.10.Dessler, G. (1992).Human Resource Management, prentice Hall Co, 3-7.11.Digman, J. M. (1996).The Curious History of the Five-Factor Model. In Wiggins. Jerry S.(Ed).The five-factor model of personality:Theoretical perspectives.(pp .1-20).New York, NY, US: Guilford Press. Xiii.12.Friedman, M., and Roseman, R.H. (1974).Type A Behavior and Your Heart. New York:Knopt.13.Halpin, A. W. and B. J. Winer. (1957). A Factorial Stady of the Leader Behavior Descriptions, Paper Presented in the First International Conference on Bureau of Business Research, The Ohio State University, Ohio State.14.Hemphill, J. K., and A. E. Coons. (1957). Development of the leader behavior description questionnaire. In leader behavior：Its description and measurement. Columbus, OH Bureau of Business Research of Ohio State University.15.Ivancevich, J.M., Szilagyi, A.D., and Wallace, M.J. (1977). Organizational Behavior and Performance. Santa Monica, California: Goodyear Publishing Co., Inc.16.Johnstone M., Boles J. and Hair J. (1987). Motivation and Supervision of the Sales Force. Working Paper, Department of Marketing. Louisiana State University87(3).17.Kast,F.E.and Rosenzweig,J.E.(1985).Organization and Management:A Systems and Contingency Approach(4th ed.),New York:McGraw-Hill18.Locke, E. A. (1968). Toward a Theory of Task Motivation and Incentives,Organizational Behavior and Human Performance, 3, 157-189.19.Mayo, E. (1933). The Hunan Problems of an Industrial Civilization, New York:Macmillan.20.McCrae R. R. and Costa P.T (1992) An Introduction of the Applications, Journal of Personality, 60, 175-215.21.McCrae R. R. and Costa P.T.(1986) Personality,coping,and coping effectiveness in an adult sample.Journal of personality,54,385-404.22.McGregor, D.C. (1960). The Human Side of Enterprise, New York:McGraw-Hill.23.McClelland, D. C. (1976). The Achievement Motive, New York : Irvington Publishers Macmillan. Inc.24.Maslow,A.(1943).A theory of human motivation.Psychological Review,50,370-396.25.Skinner, B. F. (1971). Beyond Freedom and Dignity, New York: Knopf.26.Taylor, F. W.(1911) The principles of scientific management. New York: Harper.27.Tokar, D. M., Ann R. Fischer and Linda Mezydlo Subich.(1998). Personality and Vocational Behavior: A Selective Review of the Literature, 1993-1997.28.Ivancerich, R. M., Handbook of Leadership: a Survey of the Literature,New York: Free Press, 1974.29.Robbins, S. P (1983). Organization Behavior: Concepts, Controversies, and Applications(2nd ed.), New Jersey: Prentice-Hall30.Robbins, S. P (1992). Essentials of organizational behavior. New Jersey: Prentice-Hall.31.Urbanski, A. (1986). Incentives Get Specific, Sales and Marketing Management,98-102.32.Vroom, V. H. (1964). Work and Motivation, New York John Willey and Sons. 描述 碩士
國立政治大學
經營管理碩士學程(EMBA)
105932145資料來源 http://thesis.lib.nccu.edu.tw/record/#G0105932145 資料類型 thesis dc.contributor.advisor 彭金隆 zh_TW dc.contributor.advisor Peng, Jin-Long en_US dc.contributor.author (Authors) 周蓉蓉 zh_TW dc.contributor.author (Authors) Chou, Jung-Jung en_US dc.creator (作者) 周蓉蓉 zh_TW dc.creator (作者) Chou, Jung-Jung en_US dc.date (日期) 2019 en_US dc.date.accessioned 5-三月-2019 11:30:42 (UTC+8) - dc.date.available 5-三月-2019 11:30:42 (UTC+8) - dc.date.issued (上傳時間) 5-三月-2019 11:30:42 (UTC+8) - dc.identifier (Other Identifiers) G0105932145 en_US dc.identifier.uri (URI) http://nccur.lib.nccu.edu.tw/handle/140.119/122424 - dc.description (描述) 碩士 zh_TW dc.description (描述) 國立政治大學 zh_TW dc.description (描述) 經營管理碩士學程(EMBA) zh_TW dc.description (描述) 105932145 zh_TW dc.description.abstract (摘要) 由於新銀行開放，為了衝刺消費金融商品業務，寬鬆的授信政策，導致無擔保放款的「雙卡風暴」，大量的打銷呆帳，侵蝕銀行獲利，為了提昇資產品質，近年一方面緊縮授信政策，另一方面加強呆帳回收，債權管理部門即扮演增加呆帳回收，挹注盈餘的重要角色。本研究以台灣某商業銀行之債權管理部門電催人員與非電催人員為研究對象，以問卷調查方式、迴歸分析，研究結果發現，電催人員具親和性、外向性、開放學習性的人格特質與工作績效成正相關；內在報酬、外在報酬的激勵制度皆與工作績效成正相關，但其主管的領導風格(體恤或結構型)與工作績效無法證明有顯著相關。本研究並針對上述之發現提出相關建議，以提供相關業者運用及參考。 zh_TW dc.description.tableofcontents 第一章 緒論 1第一節 研究背景與動機 1第二節 研究問題與目的 3第二章 文獻探討 4第一節 人格特質之相關理論與研究 4第二節 激勵之相關理論與研究 8第三節 主管領導型態相關文獻 11第三章 研究設計 14第一節 研究架構 14第二節 研究假設 15第三節 研究樣本 16第四節 研究模型與研究變項之定義與衡量 17第四章 研究結果與分析 22第一節 研究結果 22第五章 結論與建議 34第一節 結論 34第二節 管理意涵 35第三節 研究限制後續研究 36 zh_TW dc.format.extent 1453479 bytes - dc.format.mimetype application/pdf - dc.source.uri (資料來源) http://thesis.lib.nccu.edu.tw/record/#G0105932145 en_US dc.subject (關鍵詞) 人格特質 zh_TW dc.subject (關鍵詞) 激勵制度 zh_TW dc.subject (關鍵詞) 主管領導風格 zh_TW dc.subject (關鍵詞) 工作績效 zh_TW dc.subject (關鍵詞) Personality en_US dc.subject (關鍵詞) Motivation en_US dc.subject (關鍵詞) Leadership en_US dc.subject (關鍵詞) Performance en_US dc.title (題名) 商業銀行債權管理人員人格特質、激勵制度、 主管領導風格與工作績效之研究 zh_TW dc.title (題名) The Relationship of Personality, Motivation, Leadership and Performance of Bank in Taiwan en_US dc.type (資料類型) thesis en_US dc.relation.reference (參考文獻) 中文文獻1.王濬楷，(2013)。國中生人格特質、網路成癮和復原力之研究。國立雲林科技大學資訊管理研究所碩士論文。2.白純菁，(2008)。人格特質對產品多元專業屬性之偏好與廣告溝通效果之研究。顧客滿意學刊。4(1)。1-33。3.朱慶龍，(2003)。五大人格特質、工作價值觀和工作滿意三者相互關係之研究。國立政治大學心理學系碩士論文。4.吳承恩，(1993)。組織行為學。台北：華泰文化事業股份有限公司。5.林建煌，(2001)。管理學。台北：智勝文化。6.林家廣，(2012)。人格特質、顧客價值與Facebook使用行為之關聯性研究-功能與情感性價值的平行觀點。國立成功大學經營管理碩士學位學程碩士論文。7.張春興，(2009)。現代心理學。台北：東華書局。8.張瓊文，(2007)。消費性金融商品催收主管領導型態、催收人員工作價值觀、催收能力與工作投入及催收績效關係之研究-以某商業銀行為例。銘傳大學管理學院高階經理碩士學程在職專班碩士論文。9.張瑋恩，(2000)。激勵與工作滿足關係之研究。長榮大學經營管理研究所碩士論文。10.簡帆妝，(2009)。金融業催收人員人格質、激勵措施認知、工作滿意度與離職傾向之關聯性研究。銘傳大學管理研究所碩士在職專班碩士論文。11.蔡欣嵐，(2001)。工作特性、人格特質與工作滿意度之關係-以半導體業為例。國立中央大學企業管理研究所碩士論文。12.蕭尚祐，(2015)。領導者的人格特質與領導風格對員工績效與團體效能之影響－以紡織化纖業為例。東海大學企業管理學系高階企業經營碩士在職專班碩士論文。英文文獻1.Adams, J. S. (1963). Toward an Understanding of Inequity, Journal of Abnormal and Social Psychology, 67, 422-436.2.Alderfer, C. P. (1969). An Empirical Test of a New Theory of Human Needs, Organizational Behavior and Human Performance, 4, 142-175.3.Abrant, R. and Smythe, M. R. (1989). A Survey of Sales Incentive Programs, Industrial Marketing Management, 209-214.4.Burns, J. M. (1978). Leadership.New York:Harper and Row.5.Bass, B. M. (1985). Leadership and performance beyond expectations,New York:Free Press.6.Barrick and Mount(1991) .The Big Five Peresonality Dimensions And Job Performance:A Meta-Analysis,Personnel Psychology,44(1),1-26.7.Costa, P. T. Jr.,McGrae, R. R, and Dye,D.A.(1991).Facet Scales for Agreeanoeness and Conscientiousness:A Revision of the NEO Prersonality Inventory, Personality and Individual Differences,12(8),887-898.8.Costa, P. T. and McCrae, R. R. (1986). Personality stability and its implications for clinical psychology,Clinical Psychology Review,6, 407-423.9.Costa, P. T. and McCrae, R. R. (1992). The Introduction of the Five-Factor Model and Its Application, Journal of Personality,60,pp.175-215.10.Dessler, G. (1992).Human Resource Management, prentice Hall Co, 3-7.11.Digman, J. M. (1996).The Curious History of the Five-Factor Model. In Wiggins. Jerry S.(Ed).The five-factor model of personality:Theoretical perspectives.(pp .1-20).New York, NY, US: Guilford Press. Xiii.12.Friedman, M., and Roseman, R.H. (1974).Type A Behavior and Your Heart. New York:Knopt.13.Halpin, A. W. and B. J. Winer. (1957). A Factorial Stady of the Leader Behavior Descriptions, Paper Presented in the First International Conference on Bureau of Business Research, The Ohio State University, Ohio State.14.Hemphill, J. K., and A. E. Coons. (1957). Development of the leader behavior description questionnaire. In leader behavior：Its description and measurement. Columbus, OH Bureau of Business Research of Ohio State University.15.Ivancevich, J.M., Szilagyi, A.D., and Wallace, M.J. (1977). Organizational Behavior and Performance. Santa Monica, California: Goodyear Publishing Co., Inc.16.Johnstone M., Boles J. and Hair J. (1987). Motivation and Supervision of the Sales Force. Working Paper, Department of Marketing. Louisiana State University87(3).17.Kast,F.E.and Rosenzweig,J.E.(1985).Organization and Management:A Systems and Contingency Approach(4th ed.),New York:McGraw-Hill18.Locke, E. A. (1968). Toward a Theory of Task Motivation and Incentives,Organizational Behavior and Human Performance, 3, 157-189.19.Mayo, E. (1933). The Hunan Problems of an Industrial Civilization, New York:Macmillan.20.McCrae R. R. and Costa P.T (1992) An Introduction of the Applications, Journal of Personality, 60, 175-215.21.McCrae R. R. and Costa P.T.(1986) Personality,coping,and coping effectiveness in an adult sample.Journal of personality,54,385-404.22.McGregor, D.C. (1960). The Human Side of Enterprise, New York:McGraw-Hill.23.McClelland, D. C. (1976). The Achievement Motive, New York : Irvington Publishers Macmillan. Inc.24.Maslow,A.(1943).A theory of human motivation.Psychological Review,50,370-396.25.Skinner, B. F. (1971). Beyond Freedom and Dignity, New York: Knopf.26.Taylor, F. W.(1911) The principles of scientific management. New York: Harper.27.Tokar, D. M., Ann R. Fischer and Linda Mezydlo Subich.(1998). Personality and Vocational Behavior: A Selective Review of the Literature, 1993-1997.28.Ivancerich, R. M., Handbook of Leadership: a Survey of the Literature,New York: Free Press, 1974.29.Robbins, S. P (1983). Organization Behavior: Concepts, Controversies, and Applications(2nd ed.), New Jersey: Prentice-Hall30.Robbins, S. P (1992). Essentials of organizational behavior. New Jersey: Prentice-Hall.31.Urbanski, A. (1986). Incentives Get Specific, Sales and Marketing Management,98-102.32.Vroom, V. H. (1964). Work and Motivation, New York John Willey and Sons. zh_TW dc.identifier.doi (DOI) 10.6814/THE.NCCU.EMBA.040.2019.F08 en_US
