公關策略：定義與範疇

Abstract

「公關策略」迄今缺乏共同的討論架構，本文檢討文獻，定義公關策略為「組織為因應不同情境需求，針對不同公關目標，由公關人員構思、整合資源並執行，以期達成目標的行動構想」。依「目標」與「情境」二個向度，公關策略可分為形象建立、形象修護、關係培育，關係修護四大範疇(category)，各範疇各有其可行策略。組織可以依公關情境與目標，考慮組織與公眾的性質，來擇定公關策略。研究者可依不同的「組織－公眾－目標－情境」的需要，研究可行的策略選項。

The purpose of this article is to define ”Public relations strategies” clearly. This article reviews past literatures and defines public relations strategies as ”a conception of how to pursue a specific goal under a specific situation, conceived by, integrated by, and implemented by public relations practitioners.” Public relations strategies have two dimensions: objective and situation and they can be divided into four categories. Each objective-situation has its own feasible strategies. Considering the situations, objectives, characters of an organization and its audiences, an organization can make appropriate public relations strategies decisions.