Sociotechnical analysis of nurses` use of personal mobile phones at work

Abstract

BACKGROUND: Nurses` use of personal mobiles phones at work is a growing trend in healthcare organizations. Although recent studies have explored the positive and negative implications of nurses using personal mobile phones at work, none has yet analyzed the interactions of sociotechnical components (users, technology and policy) on nurses` use of personal mobile phones at work. OBJECTIVES: Identify sociotechnical interactions by analyzing each sociotechnical component (users, technology and policy) that affects nurses` use of personal mobile phones at work.