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https://ah.lib.nccu.edu.tw/handle/140.119/112054
題名: | Factors that impact the performance of e-Health service delivery system | 作者: | Chang, Hsin-Lu 張欣綠 |
貢獻者: | 資管系 | 關鍵詞: | Communication; Delivery; E-health; Intra-organization; Quality;rint; Training | 日期: | 2011 | 上傳時間: | 21-八月-2017 | 摘要: | In the information society, electronic healthcare service (e-health), the new concept of medical treatment, has been introduced to improve health and healthcare. In order to deliver e-Health more efficiently, we focus on the improvement of internal service systems. Based on service blueprinting, we divide the e-Health delivery system into three parts: 1. support processes, 2. intra-organization communication, and 3. contact employees. We hypothesize that a good e-Health support processes in terms of staff training and IT support activities can contribute to higher levels of contact employees` service quality, which in turn improves the quality of customer actions. We are also interested in investigating the role of intra-organizational communication in the e-Health service delivery. Four types of intra-organizational communication in e-Health are identified and their impacts on employee service quality are explored. | 關聯: | Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011, 論文編號 5960336, Pages 237-241 2011 International Joint Conference on Service Sciences, IJCSS 2011; Taipei; Taiwan; 25 May 2011 到 27 May 2011; 類別編號E4421; 代碼 86198 |
資料類型: | conference | DOI: | https://doi.org/10.1109/IJCSS.2011.54 |
Appears in Collections: | 會議論文 |
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