KPIs in Taiwan basic education.

Abstract

The study adopted Fuzzy Delphi method to set up KPIs (key performance indicators) in Taiwan basic education by collecting 12 expert scholars opinions on a questionnaire developed from various literature review. Among the 37 indicators constructed in this study, the top five perceived by the experts as most important had Gi values > 8.75. From the highest to the lowest, these indicators were “Learning achievement performance: Student learning performance in various learning domains”, “Parental satisfaction: Parent satisfaction toward school”, “Physical fitness performance: Degree of student performance beyond standard criteria for physical fitness tests”, “3-3-2 School reputation: Degree of high regard of community (society) for the school”, and “School culture: Degree of warmth and care exhibited by school personnel”.