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Title: 政府資訊公開與加值運用之規劃與績效評估
Authors: 朱斌妤
Contributors: 公共行政學系
Keywords: 電子治理;電子化政府;政府資訊公開;政府資訊加值運用
electronic governance;open data;re-use of public section information;policy assessment;performance evaluation
Date: 2013
Issue Date: 2017-12-08 14:23:03 (UTC+8)
Abstract: 隨著資訊通訊科技(Information and Communication Technologies, ICTs)的進步,政府資訊公開已是各國政府的電子治理(Electronic Governance)工作重點,近年來,更朝向開放資料(open data)和鼓勵民間對該資料加值運發展。政府資訊公開與開放資料除可提升政府服務品質和效能、強化民主參與,更可創造人民生活與企業上的利益。政府資訊公開與透明化評比研究多,不過其評估方式尚多專注在法制面向,較欠缺從內部顧客(政府資訊提供者,公務人員)與外部顧客(政府資訊使用者,包括民眾、社團與企業)的主觀面向來評估,更欠缺影響/結果面向的評估。本研究目的在延伸朱斌妤(2010~2012) 國科會計畫「電子治理成效模型與實證研究」所發展的評估概念與架構,參考國內外政府資訊公開與資料開放文獻與各國發展經驗,建構一電子治理內外顧客的面向的整合績效評估架構並進行實證調查。研究內容重點分列如下: 1. 發展政府資訊公開與開放資料加值運用評估指標-植基Heeks (2006)的電子化政府價值鏈架構,衍生朱斌妤(2010~2012)國科會計畫成果,透過訪談與專家問卷,綜合整理與建置政府資訊公開與資料開放績效評估指標; 2. 行政機關推行資料開放調查-發展政府資料開放評估模型,主要探討像是結構面(法制、組織文化)、投入面(人力、經費),以及對於公務人員在這個議題面向的影響(行為改變、滿意度),同時進行實證研究。本研究針對中央五部會推行資料開放之資訊小組與推動小組成員發放問卷,共計有效問卷679份。
Many countries over the world have taken the issue of “freedom of information” as a key policy of electronic governance. The mass amount of data or information collected by the public sector may be more valuable if it can be reused by citizens and other parties such as private companies and non-profit organizations. The value of public sector information can be maximized and contribute to efficiency and effectiveness of government services, citizen participation, and the society as a whole through proper methods of reuse. Therefore, the issue of open data and re-use of public section information is becoming more and more important now. Considering the importance of internal (citizens and private companies) and external (civil servants) customers, this research will focus on the overall performance assessment of e-governance on internal and external users of public section data and information in order to make a contribution to the existing literature. There are two main foci of this research: 1. An extended value-chain model – We review literature regarding the international opportune movement of open data and re-use of public section information. We, mainly based on Heek’s (2006) approach, extend Chu’s (2010~2012) model, propose a revised value-chain model to evaluate infrastructure, input, output, impact, and outcome of the policy/program of open data and re-use of public section information, and develop performance evaluation indices for the particular policy/program; 2. An integrated internal service model – We develop a performance evaluation model for internal customers of public sector information, paying particularly close attention to evaluation of organizational culture, managerial inputs, attitude and behavior of civil servants. We conduct an empirical survey on the civil servants of five government agencies with a valid sample size of 679 respondents.
Relation: 執行起迄:2013/08/01~2015/07/31
Data Type: report
Appears in Collections:[公共行政學系] 國科會研究計畫

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