The impacts of SoLoMo services technostress on anxiety

Abstract

Any technology service is not always positive but might accompany with something negative. Past studies have\r\ndocumented the dark side of technology such as technostress. Current technostress research reveals that individuals\r\nmay experience technostress as a result of their use of information and communication technologies (ICTs), and\r\nconsequently may have symptoms of anxiety and tension. At the level of individuals, this study tries to understand\r\nanxiety caused by modern ICT technostress such as SoLoMo (social-local-mobile) services in daily life. Accordingly,\r\nwe propose the SoLoMo services stress as a specific technostress of SoLoMo services and identify five stressors\r\nincluding information overload, social message overload, social support overload, perceived surveillance, and services\r\nusage cost. The results reveal that three stressors, information overload, social message overload, and perceived\r\nsurveillance have significant impacts on users’ anxiety, but social support overload and services usage cost have no\r\nsignificant impacts. Meanwhile, it is interesting to find that users of different features have different influential\r\nstressors of anxiety.