Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/124748| 題名: | 以正向心理理論觀點探討保險業務人員管理之相關研究 Applying positive psychology to insurance salesman management |
作者: | 魏筱昀 Wei, Siao-Yun |
貢獻者: | 蔡政憲<br>彭金隆 Tsai, Cheng-Hsien<br>Peng, Jin-Lung 魏筱昀 Wei, Siao-Yun |
關鍵詞: | 正向心理學 保險業務人員 主動人格 工作生活平衡 生活滿意度 倫理領導 情緒智能 工作績效 保險通路屬性 Positive psychology Insurance business personnel Active personality Work-life balance Life satisfaction Ethical leadership Emotional intelligence Job performance Insurance channels |
日期: | 2019 | 上傳時間: | 7-八月-2019 | 摘要: | 本論文主要以正向心理學之理論架構探討保險業務人員管理之狀況，分為三篇研究來加以分析。第一篇研究以主動人格、工作生活平衡與生活滿意度為研究架構，透過問卷調查法，蒐集1,691份樣本來檢驗變項之間的脈絡，以結構方程模式之統計方法來分析，研究結果發現主動人格、工作生活平衡對生活滿意度具有正向顯著之影響，亦驗證工作生活平衡為主動人格與生活滿意度之間的中介變項。第二篇研究以倫理領導、情緒智能與工作績效為研究架構，同樣透過問卷調查法，蒐集有效樣本546份，並以結構方程模式之統計方法分析，研究結果發現倫理領導對情緒智能、工作績效皆有正向顯著之影響，情緒智能亦在整體架構中扮演中介角色。\n第三篇研究以第一篇研究為基礎，將有效樣本進行不同通路結構之區分，分成保險經紀人或代理人之業務員、金控集團之保險業務員與非金控集團之保險業務員三群，再各自進行分組迴歸分析，找出不同通路結構人員在主動人格、工作生活平衡與生活滿意度之間關係的調節作用，研究結果顯示不同通路結構確實在研究理論中發揮調節效果。本論文之三篇研究對於保險業務人員之工作心理與生活情緒有顯著之貢獻，對於保險實務界的業務人員之管理與領導措施有所啟示，針對未來保險業務人員之正向心理學應用發揮綜效。 This dissertation, containing three articles, applies positive psychology to insurance saleman management.\nThe first article uses active personality, work-life balance, and life satisfaction as the research framework. Through questionnaire survey, we collct 1,691 samples to investigate the connections among variables and employ structural equations to analyze the results. We find that active personality and work-life balance have positive and significant impacts on life satisfaction and work-life balance is an intermediary variable between active personality and life satisfaction.\nThe second article uses ethical leadership, emotional intelligence, and job performance as the framework. We obtain 546 valid samples through questionnaire survey and use structural equations to analyze these samples. The results show that ethical leadership affect emotional intelligence and job performance. The effects are positive and significant while emotional intelligence plays an intermediary role.\nThe third article, based on the first one, divides the effective samples by channels of brokers and agents, salesmen of bank holding companies, and salesmen of non-bank holding companies. We carry out regression analyses on each channel to investigate how distribution channels affect the relations among active personality, work-life balance, and life satisfaction. The results show that different channels play a mitigation role.\nThe above three articles make significant contributions to the literatue about the psychology and life sentiment of insurance salemen. They also have practical implications to the management and leadership measures of salemen. |
參考文獻: | 參考文獻\n孫沛婕（2018），幼兒園教師之工作生活平衡：工作家庭衝突、工作滿意度與家庭滿意度關係之探討，國立彰化師範大學教育研究所博士論文。\n許文彥、林庭宇、邵淑君（2014），銷售通路與業務品質－個人健康險損失情形之實證研究，經濟論文，42卷2期，197-233。\n許晉雄（2011），壽險業務單位績效與業務員教育訓練關係之探討，管理科學研究7卷1期，51- 84。\n彭金隆（2004）。金融控股公司：法制監理與經營策略，台北：智勝出版社。\n黃秀莉（2015），探討不當督導與工作生活平衡之間的心理機制歷程，元智大學管理學院博士班博士論文。\n楊婷棋（2014），觀光產業人員主動性人格特質、組織工作環境與員工創造力關係之研究，國立臺灣師範大學人類發展與家庭學系博士論文。\n賴春錦（2014），高中職教師主動人格與建言行為之跨層次分析：社會交換觀點，國立臺北教育大學教育經營與管理學系博士論文。\nAlhassan, A. L., & Biekpe, N. (2016). Competition and efficiency in the non-life insurance market in South Africa. Journal of Economic Studies, 43(6), 882-909.\nAmilin, A. (2016). Could Islamic Work Ethics Reduce the Work Stress of Accountants and Minimize Their Intention to Quit?. International Journal of Economic Perspectives, 10(2), 134-145.\nAmiridis, K. (2018). The shadow of sophocles: Tragedy and the ethics of leadership. Business Ethics Quarterly, 28(1), 15-29.\nArmstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of marketing research, 14(3), 396-402.\nBajaj, B., & Pande, N. (2016). Mediating role of resilience in the impact of mindfulness on life satisfaction and affect as indices of subjective well-being. Personality and Individual Differences, 93, 63-67.\nBarling, J., Akers, A., & Beiko, D. (2018). The impact of positive and negative intraoperative surgeons` leadership behaviors on surgical team performance. The American Journal of Surgery, 215(1), 14-18.\nBarnett, M. D., Martin, K. J., & Garza, C. J. (2019). Satisfaction With Work–Family Balance Mediates the Relationship Between Workplace Social Support and Depression Among Hospice Nurses. Journal of Nursing Scholarship, 51(2), 187-194.\nBasu, R. (2016). Implication of organisational climate and team effectiveness on employee commitment-a study on Indian banks. ASBM Journal of Management, 9(1), 1-16.\nBateman, C., & Valentine, S. (2015). The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase. Journal of Personal Selling & Sales Management, 35(2), 125-142.\nBateman, T. S., & Crant, J. M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of Organizational Behavior, 14(2), 103-118.\nBeierle, S. P., Kirkpatrick, B. A., Heidel, R. E., Russ, A., Ramshaw, B., McCallum, R. S., & Lewis, J. M. (2019). Evaluating and Exploring Variations in Surgical Resident Emotional Intelligence and Burnout. Journal of surgical education, 76(3), 628-636.\nBentler, P. M., & Chou, C. P. (1987). Practical issues in structural modeling.Sociological Methods & Research, 16(1), 78-117.\nBhullar, N., Schutte, N. S., & Malouff, J. M. (2012). Trait emotional intelligence as a moderator of the relationship between psychological distress and satisfaction with life. Individual Differences Research, 10(1), 19-26.\nBigo, V. (2018). On silence, creativity and ethics in organization studies. Organization Studies, 39(1), 121-133.\nBłachnio, A., Przepiorka, A., & Pantic, I. (2016). Association between Facebook addiction, self-esteem and life satisfaction: A cross-sectional study. Computers in Human Behavior, 55, 701-705.\nBrees, J., Martinko, M., & Harvey, P. (2016). Abusive supervision: subordinate personality or supervisor behavior?. Journal of Managerial Psychology, 31(2), 405-419.\nBuil, I., Martínez, E., & Matute, J. (2019). Transformational leadership and employee performance: The role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64-75.\nBurnes, B., Hughes, M., & By, R. T. (2018). Reimagining organisational change leadership. Leadership, 14(2), 141-158.\nCai, Z., Guan, Y., Li, H., Shi, W., Guo, K., Liu, Y., ... & Hua, H. (2015). Self-esteem and proactive personality as predictors of future work self and career adaptability: An examination of mediating and moderating processes. Journal of Vocational Behavior, 86, 86-94.\nCampbell, A., Converse, P. E., & Rodgers, W. L. (1976). The quality of American life: Perceptions, evaluations, and satisfactions. Russell Sage Foundation.\nCaniëls, M. C., Semeijn, J. H., & Renders, I. H. (2018). Mind the mindset! The interaction of proactive personality, transformational leadership and growth mindset for engagement at work. Career Development International, 23(1), 48-66.\nCao, L., & Li, L. (2015). The impact of cross-channel integration on retailers’ sales growth. Journal of Retailing, 91(2), 198-216.\nChan, X. W., Kalliath, T., Brough, P., Siu, O. L., O’Driscoll, M. P., & Timms, C. (2016). Work–family enrichment and satisfaction: The mediating role of self-efficacy and work–life balance. The International Journal of Human Resource Management, 27(15), 1755-1776.\nChang, C. W., Li, X., Lin, E. M., & Yu, M. T. (2018). Systemic risk, interconnectedness, and non-core activities in Taiwan insurance industry. International Review of Economics & Finance, 55, 273-284.\nCheung, F., & Lucas, R. E. (2015). When does money matter most? Examining the association between income and life satisfaction over the life course. Psychology and aging, 30(1), 120.\nChick, G., & Hood, R. D. (1996). Working and recreating with machines: Outdoor recreation choices among machine‐tool workers in western Pennsylvania. Leisure Sciences, 18(4), 333-354.\nChiu, C. Y. C., Owens, B. P., & Tesluk, P. E. (2016). Initiating and utilizing shared leadership in teams: The role of leader humility, team proactive personality, and team performance capability. Journal of Applied Psychology, 101(12), 1705-1720.\nChoi, J., Kim, A., Han, K., Ryu, S., Park, J. G., & Kwon, B. (2018). Antecedents and consequences of satisfaction with work–family balance: A moderating role of perceived insider status. Journal of Organizational Behavior, 39(1), 1-11.\nCiulla, J. B., Knights, D., Mabey, C., & Tomkins, L. (2018). Guest Editors’ Introduction: Philosophical Contributions to Leadership Ethics. Business Ethics Quarterly, 28(1), 1-14.\nClark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human Relations, 53(6), 747-770.\nCoelho, F. J., Lages, C. R., & Sousa, C. M. (2018). Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29(17), 2580-2607.\nCosans, C. E., & Reina, C. S. (2018). The Leadership Ethics of Machiavelli’s Prince. Business Ethics Quarterly, 28(3), 275-300.\nCrant, J. M. (1996). The proactive personality scale as a predictor of entrepreneurial intentions. Journal of small business management, 34, 42-49.\nCummins, J. D., Rubio-Misas, M., & Vencappa, D. (2017). Competition, efficiency and soundness in European life insurance markets. Journal of Financial Stability, 28, 66-78.\nDalla Pozza, I., Brochado, A., Texier, L., & Najar, D. (2018). Multichannel segmentation in the after-sales stage in the insurance industry. International Journal of Bank Marketing, 36(6), 1055-1072.\nDash, P. (2018). Mergers and Acquisitions in Indian Insurance Industry-A Conceptual Study. ASBM Journal of Management, 11(1), 52-60.\nDeery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies. International Journal of Contemporary Hospitality Management, 27(3), 453-472.\nDiener, E. D., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71-75.\nDiener, E., Suh, E. M., Lucas, R. E., & Smith, H. L. (1999). Subjective well-being: Three decades of progress. Psychological bulletin, 125(2), 276-302.\nDominique-Ferreira, S. (2017). How important is the strategic order of product attribute presentation in the non-life insurance market?. Journal of Retailing and Consumer Services, 34, 138-144.\nElizur, D. (1991). Work and nonwork relations: the conical structure of work and home life relationship. Journal of Organizational Behavior, 12(4), 313-322.\nExtremera, N., & Rey, L. (2016). Ability emotional intelligence and life satisfaction: Positive and negative affect as mediators. Personality and Individual Differences, 102, 98-101.\nFarrell, A. M. (2010). Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009). Journal of Business Research, 63(3), 324-327.\nFeng, J., Zhang, Y., Liu, X., Zhang, L., & Han, X. (2018). Just the right amount of ethics inspires creativity: A cross-level investigation of ethical leadership, intrinsic motivation, and employee creativity. Journal of Business Ethics, 153(3), 645-658.\nFisher-McAuley, G., Stanton, J., Jolton, J., & Gavin, J. (2003). Modelling the relationship between work life balance and organisational outcomes. Paper presented at the Annual Conference of the Society for Industrial-Organisational Psychology. Orlando, April 12, 2003, 1-26.\nFlanigan, J. (2018). Philosophical methodology and leadership ethics. Leadership, 14(6), 707-730.\nFocht, U., Richter, A., & Schiller, J. (2013). Intermediation and (Mis‐) Matching in Insurance Markets—Who Should Pay the Insurance Broker? Journal of Risk and Insurance, 80(2), 329-350.\nFord, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: A meta-analysis of cross-domain relations. Journal of Applied Psychology, 92(1), 57-80.\nFornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.\nGagliardi, P. (2019). Salesman of the Year: The Confidence Artist in Sinclair Lewis and Season One of Fargo. Middle West Review, 5(2), 95-103.\nGaski, J. F., & Nevin, J. R. (1985). The differential effects of exercised and unexercised power sources in a marketing channel. Journal of marketing research, 130-142.\nGeorge, L. K., Okun, M. A., & Landerman, R. (1985). Age as a moderator of the determinants of life satisfaction. Research on Aging, 7(2), 209-233.\nGonzález, M., Coenders, G., Saez, M., & Casas, F. (2010). Non-linearity, complexity and limited measurement in the relationship between satisfaction with specific life domains and satisfaction with life as a whole. Journal of Happiness Studies, 11(3), 335-352.\nGordon, H. J., Demerouti, E., Le Blanc, P. M., Bakker, A. B., Bipp, T., & Verhagen, M. A. (2018). Individual job redesign: Job crafting interventions in healthcare. Journal of Vocational Behavior, 104, 98-114.\nGreenhaus, J. H., & Allen, T. D. (2011). Work–family balance: A review and extension of the literature. In J. C. Quick & L. E. Tetrick (Eds.), Handbook of occupational health psychology (pp. 165-183). Washington, DC, US: American Psychological Association.\nHall, D. T. (1990). Promoting work/family balance: An organization-change approach. Organizational Dynamics, 18(3), 5-18.\nHarun, N., Wekke, I., & Saeka, S. (2019). Workplace ethics as an instrument to expedite supply chain management in Bahrain. Uncertain Supply Chain Management, 7(3), 495-506.\nHayman, J. (2005). Psychometric assessment of an instrument designed to measure work life balance. Research and Practice in Human Resource Management, 13(1), 85-91.\nHeidinger, D., & Gatzert, N. (2018). Awareness, determinants and value of reputation risk management: Empirical evidence from the banking and insurance industry. Journal of Banking & Finance, 91, 106-118.\nHenseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.\nHinkin, T. R. (1998). A brief tutorial on the development of measures for use in survey questionnaires. Organizational research methods, 1(1), 104-121.\nHirschi, A., Shockley, K. M., & Zacher, H. (2019). Achieving work-family balance: An action regulation model. Academy of Management Review, 44(1), 150-171.\nHoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. Journal of Management, 44(2), 501-529.\nHolt, T. J., Freilich, J. D., Chermak, S. M., & LaFree, G. (2018). Examining the utility of social control and social learning in the radicalization of violent and non-violent extremists. Dynamics of Asymmetric Conflict, 11(3), 125-148.\nHorng, J. S., Tsai, C. Y., Yang, T. C., & Liu, C. H. (2016). Exploring the relationship between proactive personality, work environment and employee creativity among tourism and hospitality employees. International Journal of Hospitality Management, 54, 25-34.\nHuang, T. H., Lin, C. I., & Wu, R. C. (2019). Assessing the marketing and investment efficiency of Taiwan’s life insurance firms under network structures. The Quarterly Review of Economics and Finance, 71, 132-147.\nHung, L. M., Lee, Y. S., & Lee, D. C. (2018). The moderating effects of salary satisfaction and working pressure on the organizational climate, organizational commitment to turnover intention. International Journal of Business & Society, 19(1), 103-116.\nHuppert, F. A., & So, T. T. (2013). Flourishing across Europe: Application of a new conceptual framework for defining well-being. Social indicators research, 110(3), 837-861.\nIsen, A. M., & Reeve, J. (2005). The influence of positive affect on intrinsic and extrinsic motivation: facilitating enjoyment of play, responsible work behavior, and self-control. Motivation & Emotion, 29(4), 295-325.\nJackson, D. L., Gillaspy, J. A., & Purc-Stephenson, R. (2009). Reporting practices in confirmatory factor analysis: an overview and some recommendations.Psychological methods, 14(1), 6-23.\nJafri, M. H., Dem, C., & Choden, S. (2016). Emotional intelligence and employee creativity: Moderating role of proactive personality and organizational climate. Business Perspectives and Research, 4(1), 54-66.\nJamaludin, N. L., Sam, D. L., Sandal, G. M., & Adam, A. A. (2018). The influence of perceived discrimination, orientation to mainstream culture and life satisfaction on destination loyalty intentions: the case of international students. Current Issues in Tourism, 21(8), 934-949.\nJamaludin, N. L., Sam, D. L., Sandal, G. M., & Adam, A. A. (2018). The influence of perceived discrimination, orientation to mainstream culture and life satisfaction on destination loyalty intentions: the case of international students. Current Issues in Tourism, 21(8), 934-949.\nJanowski, A. (2018). Personality traits and sales effectiveness: The life insurance market in Poland. Journal of Entrepreneurship, Management and Innovation, 14(1), 143-160.\nJawahar, I. M., & Liu, Y. (2016). Proactive personality and citizenship performance: The mediating role of career satisfaction and the moderating role of political skill. Career Development International, 21(4), 378-401.\nJiang, Z. (2017). Proactive personality and career adaptability: The role of thriving at work. Journal of Vocational Behavior, 98, 85-97.\nKaraca‐Mandic, P., Feldman, R., & Graven, P. (2018). The Role of Agents and Brokers in the market for Health insurance. Journal of Risk and Insurance, 85(1), 7-34.\nKavathatzopoulos, I. (2019). Information and Communication Technology for ethical leadership in business. Journal of Information and Management, 38(4), 6-11.\nKelly, J. R., & Kelly, J. R. (1994). Multiple dimensions of meaning in the domains of work, family and leisure. Journal of Leisure Research, 26(3), 250-274.\nKim, H., Schimmack, U., Oishi, S., & Tsutsui, Y. (2018). Extraversion and life satisfaction: A cross‐cultural examination of student and nationally representative samples. Journal of personality, 86(4), 604-618.\nKline, R. B. (1998). Software review: Software programs for structural equation modeling: Amos, EQS, and LISREL. Journal of psychoeducational assessment, 16(4), 343-364.\nKline, R. B. (2015). Principles and practice of structural equation modeling. Guilford publications.\nKo, C., Ma, J., Bartnik, R., Haney, M. H., & Kang, M. (2018). Ethical leadership: An integrative review and future research agenda. Ethics & Behavior, 28(2), 104-132.\nKong, F., Ding, K., & Zhao, J. (2015). The relationships among gratitude, self-esteem, social support and life satisfaction among undergraduate students. Journal of Happiness Studies, 16(2), 477-489.\nKuenzi, M., Brown, M. E., Mayer, D. M., & Priesemuth, M. (2019). Supervisor-subordinate (dis) agreement on ethical leadership: An investigation of its antecedents and relationship to organizational deviance. Business Ethics Quarterly, 29(1), 25-53.\nKuijpers, R. E., Ark, L. A., & Croon, M. A. (2013). Testing hypotheses involving Cronbach`s alpha using marginal models. British Journal of Mathematical and Statistical Psychology, 66(3), 503-520.\nLai, L. C., Cummins, R. A., & Lau, A. L. (2018). Development of personal wellbeing index–the validation of spirituality-religion satisfaction as a life domain. International Journal of Happiness and Development, 4(2), 93-112.\nLam, W., Lee, C., Taylor, M. S., & Zhao, H. H. (2018). Does proactive personality matter in leadership transitions? Effects of proactive personality on new leader identification and responses to new leaders and their change agendas. Academy of Management Journal, 61(1), 245-263.\nLanders, R. N., Bauer, K. N., & Callan, R. C. (2017). Gamification of task performance with leaderboards: A goal setting experiment. Computers in Human Behavior, 71, 508-515.\nLauzun, H. M., Morganson, V. J., Major, D. A., & Green, A. P. (2010). Seeking work-life balance: Employees` requests, supervisors` responses, and organizational barriers. Psychologist-Manager Journal, 13(3), 184-205.\nLea, R. G., Qualter, P., Davis, S. K., Pérez-González, J. C., & Bangee, M. (2018). Trait emotional intelligence and attentional bias for positive emotion: an eye tracking study. Personality and Individual Differences, 128, 88-93.\nLee, Y. D., & Chen, S. H. (2019). An empirical research in the relation between corporate organizational learning and organizational culture: a case study of insurance industry in Taiwan Region. Management, 13(1), 35-44.\nLee, Y. H., & Chelladurai, P. (2018). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 393-412.\nLi, A., Bagger, J., & Cropanzano, R. (2017). The impact of stereotypes and supervisor perceptions of employee work–family conflict on job performance ratings. Human Relations, 70(1), 119-145.\nLi, L., Zhu, Y., & Park, C. (2018). Leader–member exchange, sales performance, job satisfaction, and organizational commitment affect turnover intention. Social Behavior and Personality: an international journal, 46(11), 1909-1922.\nLi, M., Wang, Z., Gao, J., & You, X. (2017). Proactive personality and job satisfaction: The mediating effects of self-efficacy and work engagement in teachers. Current Psychology, 36(1), 48-55.\nLin, D., Lutter, R., & Ruhm, C. J. (2018). Cognitive performance and labour market outcomes. Labour Economics, 51, 121-135.\nLiu, M., Zhu, J., Bian, Y., & Chen, L. (2018). Comprehensive Credit Risk Management of Policy Export Credit Insurance Institutions. Journal of Accounting, Business and Finance Research, 4(2), 66-73.\nLuthans, F. (2002). The need for and meaning of positive organizational behavior. The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 23(6), 695-706.\nMacKinnon. (2008). Introduction to statistical mediation analysis. London: Routledge.\nMartyr, A., Nelis, S. M., Quinn, C., Wu, Y. T., Lamont, R. A., Henderson, C., ... & Morris, R. G. (2018). Living well with dementia: a systematic review and correlational meta-analysis of factors associated with quality of life, well-being and life satisfaction in people with dementia. Psychological medicine, 48(13), 2130-2139.\nMasa’deh, R. E., Shannak, R., Maqableh, M., & Tarhini, A. (2017). The impact of knowledge management on job performance in higher education: The case of the University of Jordan. Journal of Enterprise Information Management, 30(2), 244-262.\nMattingly, V., & Kraiger, K. (2019). Can emotional intelligence be trained? A meta-analytical investigation. Human Resource Management Review, 29(2), 140-155.\nMazerolle, S. M., Pitney, W. A., Casa, D. J., & Pagnotta, K. D. (2011). Assessing strategies to manage work and life balance of athletic trainers working in the national collegiate athletic association division I setting. Journal of Athletic Training, 46(2), 194-205.\nMazzella Ebstein, A. M., Sanzero Eller, L., Tan, K. S., Cherniss, C., Ruggiero, J. S., & Cimiotti, J. P. (2019). The relationships between coping, occupational stress, and emotional intelligence in newly hired oncology nurses. Psycho‐Oncology, 28(2), 278-283.\nMeadow, H. L. (1988). The satisfaction attitude hierarchy: Does marketing contribute? Paper presented at the Winter Educators Conference, Chicago, 482-483.\nMenges, J. I., Tussing, D. V., Wihler, A., & Grant, A. M. (2017). When job performance is all relative: how family motivation energizes effort and compensates for intrinsic motivation. Academy of Management Journal, 60(2), 695-719.\nMiners, C. T., Côté, S., & Lievens, F. (2018). Assessing the validity of emotional intelligence measures. Emotion Review, 10(1), 87-95.\nMoazami-Goodarzi, A., Nurmi, J. E., Mauno, S., Aunola, K., & Rantanen, J. (2018). Longitudinal latent profiles of work–family balance: Examination of antecedents and outcomes. International Journal of Stress Management, 26(1), 65-77.\nMohamad, S. F. S., Alhabshi, S. O., & Lahsasna, A. (2019). Matrix equations in reciprocal cost allocation: an application in the takaful industry in Malaysia. International Journal of Accounting, 4(17), 66-75.\nMontano, D., Reeske, A., Franke, F., & Hüffmeier, J. (2017). Leadership, followers` mental health and job performance in organizations: A comprehensive meta‐analysis from an occupational health perspective. Journal of Organizational Behavior, 38(3), 327-350.\nMoore, C., Mayer, D. M., Chiang, F. F., Crossley, C., Karlesky, M. J., & Birtch, T. A. (2019). Leaders matter morally: The role of ethical leadership in shaping employee moral cognition and misconduct. Journal of Applied Psychology, 104(1), 123-145.\nMuduli, A., & Raval, D. (2018). Examining the role of work context, transfer design and transfer motivation on training transfer: Perspective from an Indian insurance industry. European Journal of Training and Development, 42(3/4), 266-282.\nMunro, I., & Thanem, T. (2018). The ethics of affective leadership: Organizing good encounters without leaders. Business Ethics Quarterly, 28(1), 51-69.\nNagpal, R., Singh, P., & Garg, B. P. (2019). Concurrent bacterial foraging with emotional intelligence for global optimization. International Journal of Information Technology, 11(2), 313-320.\nNeal, P., Justice, B., & Barron, K. (2019). How Ethical Leadership Impacts Student Success. New Directions for Community Colleges, 185, 97-105.\nNeneh, B. N. (2019). From entrepreneurial intentions to behavior: The role of anticipated regret and proactive personality. Journal of Vocational Behavior, 112(1), 311-324.\nNeugarten, B. I., Havighurst, R. J., & Tobin, S. S. (1961). The measurement of life satisfaction. Journal of Gerontology, 16, 134-143.\nNewman, A., Schwarz, G., Cooper, B., & Sendjaya, S. (2017). How servant leadership influences organizational citizenship behavior: The roles of LMX, empowerment, and proactive personality. Journal of Business Ethics, 145(1), 49-62.\nNourani, M., Chandran, V. G. R., Kweh, Q. L., & Lu, W. M. (2018). Measuring Human, Physical and Structural Capital Efficiency Performance of Insurance Companies. Social Indicators Research, 137(1), 281-315.\nNoviantoro, D., Moeins, A., & Madiistriyatno, H. (2018). Antecedent of work satisfaction, and implications to turnover intention salesman dealer official automobile. Academy of Strategic Management Journal, 17(6), 1-8.\nOmar, N. A., Kassim, A. S., Mohd-Ramly, S., Nazri, M. A., Alam, S. S. A. S. S., & Senik, Z. C. (2018). How buyer relationship influences value co-creation: The moderating role of personality traits. International Journal of Business and Management Science, 8(2), 325-345.\nOwadally, I., Zhou, F., & Wright, D. (2018). The Insurance Industry as a Complex Social System: Competition, Cycles and Crises. Journal of Artificial Societies & Social Simulation, 21(4), 1-24.\nPara-González, L., Jiménez-Jiménez, D., & Martínez-Lorente, A. R. (2018). Exploring the mediating effects between transformational leadership and organizational performance. Employee Relations, 40(2), 412-432.\nPark, K. S., & Ha, K. S. (2016). A Study of the Effect of Service Quality Factors Affecting Repurchase Intention in Life Insurance Services. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 11(4), 227-236.\nPavot, W., Diener, E. D., Colvin, C. R., & Sandvik, E. (1991). Further validation of the Satisfaction with Life Scale: Evidence for the cross-method convergence of well-being measures. Journal of Personality Assessment, 57(1), 149-161.\nPerrigino, M. B., Dunford, B. B., & Wilson, K. S. (2018). Work–Family Backlash: The “Dark Side” of Work–Life Balance (WLB) Policies. Academy of Management Annals, 12(2), 600-630.\nPiqueras, J. A., Mateu, O., Cejudo, J., & Pérez-González, J. C. (2019). Pathways Into Psychosocial Adjustment in Children: Modeling the Effects of Trait Emotional Intelligence, Social-Emotional Problems, and Gender. Frontiers in psychology, 10, 507-517.\nPotnuru, R. K. G., & Sahoo, C. K. (2016). HRD interventions, employee competencies and organizational effectiveness: an empirical study. European Journal of Training and Development, 40(5), 345-365.\nPradana, M., Fakhri, M., Gilang, A., & Khairin, P. (2018). Determinants of Organizational Citizenship Behavior: The Case of an Indonesian Insurance Company. Jurnal Bisnis dan Manajemen, 19(2), 88-100.\nPradhan, S., & Pradhan, R. K. (2015). An empirical investigation of relationship among transformational leadership, affective organizational commitment and contextual performance. Vision, 19(3), 227-235.\nPrice, T. L. (2018). A “critical leadership ethics” approach to the ethical leadership construct. Leadership, 14(6), 687-706.\nRagin, M. A., & Halek, M. (2016). Market expectations following catastrophes: An examination of insurance broker returns. Journal of Risk and Insurance, 83(4), 849-876.\nRenshaw, J. R. (1976). An exploration of the dynamics of the overlapping worlds of work and family. Family Process, 15(1), 143-165.\nRiikkinen, M., Saarijärvi, H., Sarlin, P., & Lähteenmäki, I. (2018). Using artificial intelligence to create value in insurance. International Journal of Bank Marketing, 36(6), 1145-1168.\nRoberts, B. W. (2018). A revised sociogenomic model of personality traits. Journal of personality, 86(1), 23-35.\nRobson, J., Sekhon, Y., & Ning, H. S. (2016). Understanding the strain of inter-personal relationships on employees. Journal of Business & Industrial Marketing, 31(8), 995-1003.\nRusso, M., Shteigman, A., & Carmeli, A. (2016). Workplace and family support and work–life balance: Implications for individual psychological availability and energy at work. The Journal of Positive Psychology, 11(2), 173-188.\nSalovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.\nSamaha, M., & Hawi, N. S. (2016). Relationships among smartphone addiction, stress, academic performance, and satisfaction with life. Computers in Human Behavior, 57, 321-325.\nSavitha, B., & Shetty, A. (2018). Assessing the Technical Efficiency of Traditional and Corporate Agents in Indian Life Insurance Industry: Slack-based Data Envelopment Analysis Approach. Global Business Review, 21(1), 1-17.\nSchmitt, M. T., Aknin, L. B., Axsen, J., & Shwom, R. L. (2018). Unpacking the relationships between pro-environmental behavior, life satisfaction, and perceived ecological threat. Ecological economics, 143, 130-140.\nSchueller, S. M., & Seligman, M. E. (2010). Pursuit of pleasure, engagement, and meaning: Relationships to subjective and objective measures of well-being. The Journal of Positive Psychology, 5(4), 253-263.\nSeibert, S. E., Crant, J. M., & Kraimer, M. L. (1999). Proactive personality and career success. Journal of Applied Psychology, 84(3), 416-427.\nSeibert, S. E., Kraimer, M. L., & Crant, J. M. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel psychology, 54(4), 845-874.\nShaffer, M. A., Harrison, D. A., Gilley, K. M., & Luk, D. M. (2001). Struggling for balance amid turbulence on international assignments: work-family conflict, support and commitment. Journal of Management, 27(1), 99-121.\nShaffril, H. A. M., Yassin, S. M., Hassan, M. S., Othman, M. S., Samah, B. A., Samah, A. A., & Ramli, S. A. (2011). Pahang river community satisfaction towards their quality of life: The case of community in Pekan, Pahang. Asian Social Science, 7(12), 43-55.\nShanker, M. (2014). A study on organizational climate in relation to employees` intention to stay. Journal of Psychosocial Research, 9(2), 389-397.\nShichman, S., & Cooper, E. (1984). Life satisfaction and sex-role concept . Sex Role, 227-240.\nSoo Jung, J., Rhokeun, P., & Zippay, A. (2011). The interaction effects of scheduling control and work-life balance programs on job satisfaction and mental health. International Journal of Social Welfare, 20(2), 135-143.\nStaines, G. L. (1980). Spillover versus compensation: A review of the literature on the relationship between work and nonwork. Human Relations, 33(2), 111-129.\nSteel, P., Schmidt, J., Bosco, F., & Uggerslev, K. (2019). The effects of personality on job satisfaction and life satisfaction: A meta-analytic investigation accounting for bandwidth–fidelity and commensurability. Human Relations, 72(2), 217-247.\nThompson, J. A., & Bunderson, J. S. (2001). Work-nonwork conflict and the phenomenology of Time. Work and Occupations, 28(1), 17-39.\nTu, M. H., Bono, J. E., Shum, C., & LaMontagne, L. (2018). Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover. The Journal of Applied Psychology, 103(7), 689-702.\nTurban, D. B., Moake, T. R., Wu, S. Y. H., & Cheung, Y. H. (2017). Linking extroversion and proactive personality to career success: The role of mentoring received and knowledge. Journal of Career Development, 44(1), 20-33.\nVan Rossum, A., De Castries, H., & Mendelsohn, R. (2002). The debate on the insurance value chain. The Geneva Papers on Risk and Insurance. Issues and Practice, 27(1), 89-101.\nVanithamani, G. (2013). The awareness, enrolment, willingness to participate in the health insurance schemes among the women industrial workers. Shanlax International Journal of Economics, 1(3), 21-31.\nVerhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing. Journal of retailing, 91(2), 174-181.\nVieira, J. M., Matias, M., Lopez, F. G., & Matos, P. M. (2018). Work-family conflict and enrichment: An exploration of dyadic typologies of work-family balance. Journal of Vocational Behavior, 109, 152-165.\nWadsworth, L. L., & Facer, R. L. (2016). Work–family balance and alternative work schedules: Exploring the impact of 4-day workweeks on state employees. Public Personnel Management, 45(4), 382-404.\nWardle, L. D. (2012). Dilemmas of indissoluble parenthood: Legal incentives, parenting, and the work-family balance. BYU Journal of Public Law, 26(2), 265-309.\nWatanabe, M., & Falci, C. D. (2016). A demands and resources approach to understanding faculty turnover intentions due to work–family balance. Journal of Family Issues, 37(3), 393-415.\nWayne, J. H., Butts, M. M., Casper, W. J., & Allen, T. D. (2017). In search of balance: A conceptual and empirical integration of multiple meanings of work–family balance. Personnel Psychology, 70(1), 167-210.\nWhite, M. (2018). Two Myths About the Bank Insurance Marketplace. American Bankers Association. ABA Banking Journal, 110(5), 41-42.\nWilson, C. A., & Saklofske, D. H. (2018). The relationship between trait emotional intelligence, resiliency, and mental health in older adults: the mediating role of savouring. Aging & Mental health, 22(5), 646-654.\nWoo, E., Kim, H., & Uysal, M. (2015). Life satisfaction and support for tourism development. Annals of Tourism Research, 50, 84-97.\nXiong, W., & Wang, T. (2018). Labor relations and new generation employees: Subjective evaluation and implications for conflict management–an empirical analysis in China. International Journal of Conflict Management, 29(5), 591-616.\nYamaguchi, Y., Inoue, T., Harada, H., & Oike, M. (2016). Job control, work-family balance and nurses’ intention to leave their profession and organization: A comparative cross-sectional survey. International journal of nursing studies, 64, 52-62.\nYamasaki, K., Sasaki, M., Uchida, K., & Katsuma, L. (2011). Effects of positive and negative affect and emotional suppression on short-term life satisfaction. Psychology, Health & Medicine, 16(3), 313-322.\nYang, F., & Chau, R. (2016). Proactive personality and career success. Journal of Managerial Psychology, 31(2), 467-482. | 描述: | 博士 國立政治大學 風險管理與保險學系 100358503 |
資料來源: | http://thesis.lib.nccu.edu.tw/record/#G0100358503 | 資料類型: | thesis |
| Appears in Collections: | 學位論文 |
Show full item record
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.