國際學校中學生的資訊需求與圖書館使用滿意度研究─以大陸一所國際學校為例

Abstract

本研究採用問卷調查法瞭解國際學校中學生的資訊需求、學生使用圖書館的現況以及使用圖書館期望度與實際感受的滿意度，藉此作為圖書館改善服務之參考。研究者首先透過文獻分析，參考羅玉青的圖書館品質滿意度量表四大構面與指標，並研究國內對於學校圖書館滿意度之相關理論，修改發展適合國際學校圖書館的滿意度指標之調查問卷，並經前測與全校學生正式普查的調查方式進行。本問卷以大陸地區一所國際學校學生為實證研究對象，共發出381份問卷，利用圖書利用教育課程時進行施測，回收381份問卷，扣除填答不完整等無效問卷後，其中有效問卷達361份。\n本論文研究結果顯示：（一）國際學校中學生的三大資訊需求主題為「課業資訊」、「流行文化」以及「升學資訊」；（二）國際學校中學生資訊需求的常用管道以「網路」、「同學朋友」以及「學校圖書館」為主；（三）國際學校圖書館的使用率極高，全校學生超過七成的比例每週至少會到訪圖書館一次；（四）國際學校中學生最重視與最滿意的面向是「空間設備」，最需要改善的面向則是「圖書館服務」；（五）學制、性別、年級以及到館頻率均會影響國際學校中學生的圖書館使用與滿意度的差異，因此必須針對不同背景的族群提出不同的服務方式與策略。\n根據以上研究結果，本論文針對國際學校母機構與任職在國際學校體系的圖書館分別提出下列建議，對母機構之建議：（一）建立新書採購委員會，採納師生的意見；（二）圖書借閱冊數與借閱期限均可適度增加；（三）筆記型電腦的配置可進行調整，以利學生使用；（四）無線網路連線速度應視使用人數適度加強；（五）強化圖書館主要功能及閱讀推廣活動。對任職在國際學校體系的圖書館之建議：（一）應重視討論室的數量與隔音效果，以提供學生足夠的討論空間；（二）加強西文資源的館藏以及英語的標示，營造浸潤式的英語學習環境；（三）加強館藏紙本及線上資源推薦介紹，強化圖書館資訊服務功能。

In this study, we adopted the method of questionnaire survey to understand the information needs of international schools students, the current situation of students using library, and the expectation and satisfaction of using library, so as to take part in the improvement of services in international school library. First of all, the researchers took part in the four aspects and indicators of Luo Yuqing`s Library Quality Satisfaction Scale through literature analysis, and studied the relevant theories about school library satisfaction in Taiwan, and modifies the questionnaires that are suitable for the satisfaction indicator of international school libraries, and conducts the survey method of the pre-test and the official census of the whole school. This questionnaire is based on an international study of students from an international school in mainland China. A total of 381 questionnaires were sent out, and 381 questionnaires were collected during the library educational courses. After deducting invalid questionnaires such as incomplete answers, valid questionnaires were obtained. 361 copies.\n\nThe results of this paper show that: (1) Three major topics of information needs for international school students are "School Information", "Popular Culture" and "Study Information" (2) The common channel for information needs of international schools for middle school students is "Internet", "Classmates" and "School Library" (3) The usage rate of international school libraries is extremely high. More than 70% of the students in the whole school will visit the library at least once a week; (4) The most important and most satisfying aspect is "space equipment" for international school middle school students; the most need for improvement is "library service" (5) Academic system, gender, grade level and frequency of visits will affect the library use and satisfaction of international school middle school students. Differences in degree, so different service methods and strategies must be proposed for different background groups.\n\nBased on the above research results, this paper proposes the following recommendations for the parent institution of the international school and the library serving in the international school system. The recommendations for the parent institution: (1) Establish a new book procurement committee and adopt the opinions of teachers and students; (2) The number of borrowing books and the borrowing period can be increased moderately; (3) The configuration of the notebook computer can be adjusted to facilitate the use of students; (4) The speed of wireless network connection should be moderately increased according to the number of users; (5) Strengthening the library main function and reading promotion activities. Suggestions for libraries working in the international school system: (1) Pay attention to the number of discussion rooms and sound insulation effects to provide sufficient discussion space for students; (2) Strengthen the collection of Western resources and English labels to create a better English learning environment; (3) Strengthening the introduction of books and online resources, and strengthening the library`s information service function.