AIoT資訊安全與隱私法律管理—以智慧家庭為例

Abstract

當大數據、物聯網和人工智慧等技術之發展，帶來人類家庭生活之便利性和改變時，消費者在現今能在家中使用更人性化、便利及貼近需求的創新服務。這些創新開發之家用電器設備音具備物聯網技術，能感知、蒐集、傳送個人資料，搭配人工智慧與大數據分析，即可讓人類過去不想被窺探的個人家庭生活一覽無遺。\n緊接在隱私權意識高漲的時代，各國如歐盟、美國及台灣等，已陸續修正個人資料保護相關法制，企業應如何對應潛在的資訊安全和法遵風險也逐漸受到各界重視。然而不可否認的是，在面對企業能夠使用新科技應用消費者之「家庭內部的隱私權及個人資料」比以往更為多元的趨勢下，目前各國並無完整法律能解決可能產生消費者隱私爭議。\n本文將從介紹智慧家庭技術及市場現況開始，探討市場參與角色之市場策略，並介紹各國對於隱私權與個人資料保護法的管制現況，探討智慧家庭產生之個人資料爭議案例，進而分析未來應用上潛在個人資料及隱私法律爭議，從中點明業者在智慧家庭中可能面臨的七大法遵、合規風險，並試圖給予智慧家庭市場參與者於制定管理政策之建議。

When the development of technologies ,such as Big data, Internet of Things and artificial intelligence, bring convenience and change in human’s daily life, consumers nowadays can use innovative products and services that are more user-friendly, convenient and close to their needs at home. These innovatively developed home appliance devices contained IoT technology that can sense, collect, and transmit personal data. Moreover along with artificial intelligence and big data analytics, those companies have ability to give an unobstructed view of the personal family life that humans would not willing to share with the public.\nIn the era of high awareness of privacy, European Union, the United States, and Taiwan have gradually revised the regulation for personal data protection. The response and management which companies should take to avoid potential information security and compliance risks have gradually gained attention to all perspectives. However, it is undeniable that the current legal system and regulation cannot deal with all types of consumer privacy issues due to the variable and diverse characteristic of smart home application.\nThis article will start with the introduction of smart home technology and market conditions, explore the market strategy of all types of companies, and introduce the current privacy and personal data protection laws. Furthermore, this article will analyze the potential personal data and privacy legal disputes from aggregating the current dispute cases of the smart home. Lastly, this article will point out seven legal compliance risks that the industry may encounter in smart home business, and attempt to give compliance management advice for them to develop future policies.