高中職圖書館使用自動化系統現況與滿意度研究

Abstract

在中小學圖書館中，唯有高中職學校是將圖書館編制為一級行政單位，但卻依然處於人手與經費不足的困境。而圖書館自動化系統做為圖書館的營運核心，過去對於高中職圖書館自動化系統的相關研究卻是寥寥無幾，往往都聚焦於大專院校和小學圖書館。為此了解現今我國高中職圖書館使用自動化系統的現況與滿意度，研究目的如下：(一)探討全國高中職圖書館使用自動化系統及功能模組現況。(二)探討高中職圖書館對自動化系統的需求與滿意度。(三)探討高中職圖書館自動化系統使用與滿意度的影響因素，並探討問題作為後續改進建議。\n透過問卷調查法，試從館方管理者的角度來進行全國普查，藉由過往相關文獻，歷經問卷草案與前測結果修正建構而成，問卷包含：基本資料、使用現況、系統滿意度、開放性建議，其中滿意度指標分類為三大構面：功能模組、檢索介面、服務支援。此次研究共收回214份有效樣本，後續使用統計軟體SPSS分析各校圖書館，做為首次全國高中職自動化系統的量化研究。\n研究分析結果得知六大結論：(一)高中職圖書館編制以二至三人管理七大種類(圖書、視聽資料、期刊、電子資源、參考書、班級團書、設備)約略三萬至六萬館藏的中小型館別為主。(二)近三年有近半數圖書館更換過自動化系統，並以「寶慶文化」、「鉑特資訊」、「欣學英」等廠牌之套裝軟體為眾，基本必備模組為：「編目」、「流通」、「館藏查詢OPAC」、「期刊」、「盤點」、「薦購」等六大模組。(三)對於現有模組的條件為：「符合圖書館作業流程」、「增進工作效率節省時間」、「介面簡單直覺」，期望改進加強的則是：「介面美觀」、「系統更新」、「教育訓練」、「客製報表」、「中文化」，最後希望添加的事項：「新增模組」、「整合性」、「統一採購」。(四)對現有圖書館系統的滿意度，各構面平均滿意度為3.68-3.88，總體滿意度7.54，僅有「普通」以上，「滿意」以下的程度，不同單位的評分落差懸殊。(五)影響滿意度的因素有：「職稱」、「圖書資訊學位」、「單位體制」、「縣市區域」、「系統廠牌」、「館藏規模」、「館藏種類數」(六)問卷中系統模組不常使用原因為：「無經費添購」、「不知道有此模組」。遇到問題的原因則以「資源不足(人手、經費)」、「網路不穩(延遲、斷線)」為大宗，但解決問題方式以聯絡「聯絡負責廠商」僅佔六成五，而九成以上圖書館認為自動化系統與廠商並無明顯重大缺失。\n據此，本研究最後提出五點建議如下：(一)落實教育訓練與人性化操作手冊。(二)檢視系統完整性與未來開放整合程度。(三)深入探討高中職圖書館對自動化系統之實際情形。(四)維持保固合約並採取區域議價。(五)圖書館人員編制與專業性問題。提供給學校圖書館與市場上現有之自動化系統廠商做為參考。

As a first order department in general and vocational high school, libraries have been confronted with numerous difficulties, such as short-staffed and underbudgeting. Although library automation system is the core of operation, there are few researches about it. To analyze the current situation and satisfactions of using library automation system in high school libraries, the research objects are as follows: (1) To explore the current situation of the use of library automation system and functional modules in general and vocational libraries. (2) To discuss the demand and satisfaction of high and secondary vocational libraries for the library automation system. (3) Discuss the influencing factors of the use and satisfaction of the library automation system in general and vocational libraries, and discuss the problems as suggestions for subsequent improvement.\nThe research use questionnaire to survey librarians’ perspective of library automation system. The questionnaire took some objects as reference, include literature, draft and previous results. The questionnaire contains: general information, feedback, satisfaction and suggestion. The satisfaction index divides to three parts: function module, retrieval interface, and service support. This investigation took back the valid questionnaire 214 cent, analyze the results through the statistical software SPSS. This is the first quantitative research on library automation systems of high schools in Taiwan.\nThe results and analysis of the research reached six conclusions :(1) High and secondary vocational libraries are usually small and medium-sized, with two to three employees to manage seven categories (books, audio-visual materials, periodicals, electronic resources, reference books, class league books and equipment) with about 30,000 to 60,000 collections. (2) Nearly half of the libraries have changed their library automation system in the last three years, and "Baoqing Culture", "Platt Information", "Xinxueying" are the most popular options. The basic and necessary modules are: "cataloging", "circulation", "Collection inquiry OPAC", "periodical", "Inventory", "recommended purchase" and so on. (3) The requirements for existing modules : comply with the library operation process, improve work efficiency, simple and intuitive interfaces. There are several aspects that librarians expect to be improved: "interface design", "education and training", "customize report", "system update", "Chinese user interface". Finally, they want their system can be more integrative, add new modules, and centralized procurement. (4) The degree of satisfaction with the existing library system is 3.68-3.88 on average for each dimension and 7.54 on the whole, with only the degree above "ordinary" and below "satisfied", and the difference between different units is wide. (5) Factors affects satisfaction are "professional title", " Library and Information Science degree", " system of units ", "region", "system brand", " the amount of collection" and "variety of collection". (6) The reasons for the infrequent use of the system module in the questionnaire are: "scarcity of funds " and " not aware of the module". The main reasons for the problems were "insufficient resources (manpower, funds)" and "network instability (delay, disconnect)". However, only 65% of the problems were solved by contacting the "responsible vendor", and more than 90% of libraries thought that there was no apparent negligence of library automation system vendor.\nAccordingly, five Suggestions are put forward as follows :(1) Implement educational training and humanistic operating manual. (2) To examine the degree of system integrity and conformability in the future. (3) To probe into the actual condition of library automation system in high school libraries. (4) Maintain the warranty contract and adopt regional bargaining. (5) The issue of staffing and professionalism of libraries. As a reference for academic libraries and library automation system vendors.