Design principles of Wiki system for knowledge transfer and sharing in organizational education and training

Abstract

Due to rapid technological advancements, firms are paying more attention to the importance of knowledge creation and sharing. Effective knowledge management can be utilized to enhance employee performance, as well as an organization’s competitiveness. Staff training is crucial to the internal knowledge transfer within an organization. Through education and training, an organization can transfer its internal knowledge to its employees. Furthermore, the use of information systems to assist in training and management has been widely adopted by organizations. This study, through action research, attempted to understand how organizations can build a Wiki system to assist in the training of new staff. When employees can obtain work knowledge from more sources, it is easier for the knowledge to be shared and transferred during training. The results show that in the process of implementing Wiki system, providing support for Wiki software design, management skill, and a knowledge sharing environment can enable employees to create and exchange knowledge. The organization itself can rapidly accumulate knowledge capital and enhance the quality of staff through such system in order to enhance its competitiveness.