Influence of Cultural Factors in Dynamic Trust in Automation

Abstract

The use of autonomous systems has been rapidly increasing in recent decades. To improve human-automation interaction, trust has been closely studied. Research shows trust is critical in the development of appropriate reliance on automation. To examine how trust mediates the human-automation relationships across cultures, the present study investigated the influences of cultural factors on trust in automation. Theoretically guided empirical studies were conducted in the U.S., Taiwan and Turkey to examine how cultural dynamics affect various aspects of trust in automation. The results found significant cultural differences in human trust attitude in automation.