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Title: Achieving structured knowledge management with a novel online group decision support system
Authors: 龐頌全
Pang, Songquan
Contributors: 科博學三
Keywords: knowledge management; Ba; socialization; externalization; combination; internalization (SECI) model; group decision support system; TeamSpirit; knowledge adoption
Date: 2020-11
Issue Date: 2021-06-17 15:43:07 (UTC+8)
Abstract: Knowledge management (KM) is a complicated process that involves socialization, externalization, combination, and internalization and requires close collaboration among the people involved. Although Nonaka proposed the SECI (Socialization, Externalization, Combination, Internalization) model and the concept of Ba, which provides a process-oriented view of knowledge creation and transfer, practicing it is rather ad hoc. COVID-19 has provided a chance for practitioners to find a new method for KM. In this study, we adapted a group problem-solving system called TeamSpirit and structured it as a Ba for the SECI model. We then compared TeamSpirit with two other implementations of Ba, email and face-to-face communication, to evaluate their effects on knowledge externalization, knowledge combination, and knowledge internalization. Then, we evaluated whether these knowledge-conversion processes could improve knowledge acquisition and intention to share knowledge. A 3 × 2 mixed factorial design experiment was conducted. The results show that (a) TeamSpirit was better than the others, and face-to-face was better than email for each of the three knowledge conversion processes (externalization, combination, and internalization) and (b) the better the team’s knowledge conversion process lead, the stronger its knowledge acquisition and knowledge-sharing intention.
Relation: Information Development
Data Type: article
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Appears in Collections:[科技管理研究所] 期刊論文

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