Please use this identifier to cite or link to this item: https://ah.lib.nccu.edu.tw/handle/140.119/137093
題名: 公共化幼兒園資源基礎、創新經營及服務品質關係之研究
The Study on the Relationship among Resource Base, Innovative Management and Service Quality in Public Service and Education of Kindergarten
作者: 葉怡伶
Yeh, Yi-Ling
貢獻者: 秦夢群
Chin, Meng-Chun
葉怡伶
Yeh, Yi-Ling
關鍵詞: 公共化幼兒園
資源基礎
創新經營
服務品質
Public service and education of kindergarten
Resource base
Innovative management
Service quality
日期: 2021
上傳時間: 2-九月-2021
摘要: 本研究旨在探討公共化幼兒園資源基礎、創新經營與服務品質的現況及其彼此之關係。經文獻分析建立研究架構後,編製「公共化幼兒園實施資源基礎、創新經營與服務品質調查問卷」,利用問卷調查進行資料蒐集,以新北市公共化幼兒園教保服務人員為研究對象,依幼兒園類型及規模,分層抽取160間幼兒園,共發出1,199份問卷,回收925份,回收率為77.15%,有效問卷為778份。使用SPSS Statistics 25及Smart PLS 3.3.3套裝軟體,進行描述性統計、因素分析、獨立樣本平均數t檢定、單因子變異數分析、事後比較檢定、皮爾森積差相關及結構方程模型檢定等統計分析,獲得以下結論:\n一、 教保服務人員知覺公共化幼兒園資源基礎為中高等程度,以「教保個人能力」之知覺程度最高,「組織管理能力」之知覺程度最低。\n二、 教保服務人員知覺公共化幼兒園創新經營為中高等程度,以「課程教學創新」之知覺程度最高,「幼兒展能創新」之知覺程度最低。\n三、 教保服務人員知覺公共化幼兒園服務品質為高等程度,以「可靠性」之知覺程度最高,「有形性」之知覺程度最低。\n四、 教保服務人員因擔任職務、任教幼兒園類型及規模之不同,而有不同的公共化幼兒園資源基礎之知覺感受,以教保人員、非營利幼兒園及規模較大幼兒園的教保服務人員知覺程度較高。\n五、 教保服務人員因最高學歷、擔任職務、任教幼兒園類型與規模之不同,而有不同的公共化幼兒園創新經營之知覺感受,以專科以下、教保人員、非營利幼兒園及規模較大幼兒園的教保服務人員知覺程度較高。\n六、 教保服務人員因任教幼兒園類型及幼兒園規模之不同,而有不同的公共化幼兒園服務品質之知覺感受,以公立專設幼兒園的教保服務人員知覺程度較低,規模較大幼兒園的教保服務人員知覺程度較高。\n七、 公共化幼兒園資源基礎、創新經營與服務品質整體彼此間具有中度至高度正相關。\n八、 公共化幼兒園資源基礎對創新經營及服務品質皆具有正向直接影響效果,公共化幼兒園之創新經營對服務品質亦具有正向直接影響效果。\n九、 公共化幼兒園資源基礎、創新經營與服務品質關係之結構模型具中等程度預測效果,以公共化幼兒園資源基礎對創新經營的預測力最佳。\n十、 公共化幼兒園資源基礎會間接藉由創新經營的中介機制,對服務品質產生正向影響效果,惟中介效果微弱。\n最後,依據研究結論提出建議,供主管教育行政機關、幼兒園及未來研究參考。
This study aimed to explore the relationships among resource base, innovative management and service quality in public service and education of kindergarten. After establishing a research framework based on document analysis, and along with different research methods, a questionnaire entitled The Implementation of Resource Base, Innovative Management and Service Quality in Public Service and Education of Kindergarten was applied to gather data from kindergarten preschool educators in New Taipei City. By employing the stratified random sampling method, there were 1,199 questionnaires sent out to 160 public service and education of kindergartens, based on their type and scale. There are 925 questionnaires retrieved, making the response rate 77.15%, and there are 778 valid questionnaires after invalid ones deducted. The packages IBM SPSS Statistics 25 and Smart PLS 3.3.3 are adopted to carry out descriptive statistics, factor analysis, t-test, one-way ANOVA, Post-hoc test, Pearson correlation analysis and structural equation modeling. The findings of this study are as follows:\n1. Public service and education of kindergarten preschool educators’ perception of resource base is moderately high; especially scored the highest in “education and care ability”, but the lowest in “Organizational management ability”.\n\n2. Public service and education of kindergarten preschool educators’ perception of innovative management is moderately high; especially scored the highest in “curriculum teaching innovation”, but the lowest in “children`s performance innovation”.\n3. Public service and education of kindergarten preschool educators’ perception of service quality is at high level; especially scored the highest in “reliability”, but the lowest in “tangibles”.\n4. There are different perception levels to public service and education of kindergarten preschool educators to the resource base by different positions, kindergarten type and scale. According to the results, the following groups have a significantly higher levels: (1) educare giver and educare assistant, (2) Non-Profit Preschools, (3) the recruit number of toddler is over than 91.\n5. There are different perception levels to public service and education of kindergarten preschool educators to the innovative management by different highest diploma, positions, kindergarten type and scale. According to the results, the following groups have a significantly higher levels: (1) diplomas from high school and a junior college, (2) educare giver and educare assistant, (3) Non-Profit Preschools, (4) the recruit number of toddlers are over than 180.\n6. There are different perception levels to public service and education of kindergarten preschool educators to the service quality by different kindergarten type and scale. According to the results, the following groups have a significantly lower levels: (1) The public child care center prior to conversion into public preschools, (2) the recruit number of toddlers are 31-90.\n\n7. There is a moderately to highly positive correlation among resource base, innovative management and service quality in public service and education of kindergarten.\n8. The resource base of public service and education of kindergartens has a positive direct effect on innovative management and service quality, and the innovative management also has a positive direct effect on service quality.\n9. The structural equation model of the relationship among resource base, innovative management and service quality in public service and education of kindergartens has a moderate predictive effect, and the resource base has the best predictive effect for innovative management.\n10. The resource base indirectly has a positive effect on service quality through the intermediary mechanism of innovative management in public service and education of kindergartens, but the intermediary effect is weak.\nFinally, according to the conclusions of this study, some specific suggestions are proposed for the educational executive organizations, kindergartens, and the future study.
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描述: 博士
國立政治大學
教育學系
105152510
資料來源: http://thesis.lib.nccu.edu.tw/record/#G0105152510
資料類型: thesis
Appears in Collections:學位論文

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