工作壓力對矯正基層管理人員工作滿意度之探討-以新店戒治所為例

Abstract

本研究旨在探討新修正監獄行刑法及羈押法在2020年施行後，新法上路對收容人人權保障規定更具體明確揭示，導致執法權力轉變，直接影響與收容人接觸的基層管理人員，因基層管理人員對矯正機關發展及戒護管理工作扮演舉足輕重角色，為以瞭解基層管理人員，在確立研究問題方向與焦點後，研究者以新店戒治所內六位戒護管理人員為研究對象，基於Robbins壓力模式及雙因子理論基礎，使用質性研究深度訪談法搜集資料，戒護管理工作壓力對工作滿意度之探討，期盼了解受訪者真實想法與其所新修正制度帶來影響。\r\n本研究提出之戒護管理精進建議如下，對基層管理人員建議：一、多加強及提升戒護人員有關法學素養及再教育職能訓練。二、參與學習正念分明專注力課程，提升面對壓力之自我調適及情緒控管能力。三、追求身心靈的平衡健康，強化自我健康管理概念。四、培養理財素養、正確金錢態度與妥善財務規劃，未來退休生活做準備。對矯正機關建議：一、安排相關教育課程，授予應有專業知能與經驗傳承，增進職能與應變能力。二、提升維護收容人之權利之餘，同步提升保障戒護管理人員的勞動權，明確戒護管理裁量權，增設公職律師或法律顧問。三、陞遷獎賞制度明確，暢通晉升管道以提升工作滿意度。四、值勤輪班制度的改善，備勤費改成加班費，解決同工不同酬問題。五、支持新法的良意，著手進行各項關鍵施行細則修訂，使其真正可行，兼顧保障基層管理人員。六、強化收容人人權保障，與國際立法趨勢接軌，適時向行政院建議增請基層管理人員員額。七、持續招考矯正人員，透過DISC測驗了解人格特質，發揮團隊精神。八、中央警察大學有犯罪防治學系矯治組培育監獄官，建議向臺灣警察專科學校新增犯罪矯治科，培育未來監所管理員，注入優秀人力。

This study is focused on exploring the work satisfaction to the work-stress among front-line officers in prison, after the implementation of newly amended Prison Act and Detention Act in 2020. The new law reinforces the protection of the rights among inmates and leads to the transformation of law enforcement powers. Those changes effect front-line officers who are playing an important role in prison. Therefore, in order to understand those impacts among those front-line officers, the researcher interviewed 6 front-line officers from Xindian Drug Abuser Treatment Center by using in-depth monitoring mode of qualitative research and analyze those contents basing on the Stress Model (by Robbins) and Two-Factor Theory in a hope of deep understanding the thought of interviewees after the implementation of the amended Prison Act and Detention Act.\r\nThis study puts forward the following suggestions, those suggestions for front-line officers: 1.Strengtheng legal knowledge and on-the-job training; 2. Learn mindfulness program and focus, and improve self-adjustment and emotional control in the face of stress; 3.Pursue the balanced health of body and mind and strengthen the concept of self-health management; 4.Cultivate financial literacy, correct attitude towards money, and proper financial planning to prepare for future retirement. Suggestions to correctional facility: 1. Arrange relevant education courses, such as professional knowledge and experience inheritance, to enhance functions and adaptability; 2. In addition to improving and safeguarding the rights of the detainees, simultaneously improve the protection of the labor rights of the defense management personnel, clarify the discretionary power of the defense management, and add public lawyers or legal advisers; 3. The promotion reward system is clear, and the promotion channel is smooth to improve job satisfaction; 4.The duty shift system should be improved, and the standby fee should be changed to overtime pay to solve the problem of unequal pay for equal work;5. Sufficient manpower and resource capacity should be provided, and key amendments to the implementing regulations should be initiated to support the goodwill of the new law and make it truly feasible; 6. Strengthen the protection of the human rights of the inmates, in line with the international legislative trend, and propose to the Executive Yuan to increase the number of front-line officers in a timely manner; 7.Continue to recruit corrections personnel, understand personality traits through DISC test, and develop team spirit; 8. The Central Police University has the Correction Group of the Department of Crime Prevention to train prison officers. It is recommended that the Taiwan Police College be included in the Criminal Correction Department to train future prison administrators and inject outstanding talents.