組織間建立協力合作之研究：以臺北市北投區韌性社區為例

Abstract

本研究旨在探討組織間建立協力合作的關係，並以臺北市北投區韌性社區為研究個案；其目的是探討在該計畫推動下，組織間的行動者是如何有效的互動，並同時以該運作關係為基礎之下進而找尋建立組織間協力合作的關鍵因素，以作為未來區級組織協力合作之重要突破口。又本研究之目的有二，其一是能找尋出在推動韌性社區的行動者各自是扮演什麼角色及彼此運作模式之情形；其二為希冀透過本研究能歸納出成功達成協力合作的關鍵因素是什麼，以補正有關協力合作的相關文獻並做為政府單位未來發展之參考。\n再者，本研究主要係採用質性研究中的深度訪談法，藉以歸納出五點研究結論：一、組織間運作關係的建立將奠定協力合作的基礎；二、社區所累積的社會資本有助於提升加入協力的意願；三、資源共享有助於協力關係的維持；四、信任、額外的付出與共識的意願是達成協力的要素；五、組織協力關係的建立有助於區級治理的強化。於此同時，以上五點皆是影響組織協力合作的關鍵因素。又針對上述的研究發現，本研究提出三點為研究建議：一、組織協力合作的過程中要設定誘因的機制；二、組織協力合作的工作項目細緻化；三、建立經驗或分享平臺，提升組織間擴散或外溢作用。爰此，希冀根據上述的建議能增加組織間協力合作之綜效。

The purpose of this study is to explore the relationships that build synergies within an organization, and the case of resilient communities beitou district in taipei city government. Its purpose is to explore the project, that the actors in the organization how to interact, and on the basis of this interaction, to find the key factors in order to establish synergy within the organization, even more an important breakthrough that it establish collaborative relationship in the future. Also there are two purposes in the study. Fristly, to find out that the actors for resilient communities what role to play, and how to interact in the organization. Secondly, it is hoped that through this research to integrate the key factors that establish synergy within the organization, and replenish some literature about collaborative relationship in order to serve as a future reference for the government agencies.\nThis study adopted as a qualitative research technique, in-depth interview, that conclude five findings. First, build a foundation for cooperation with an interactive relationship. Second, the social capital accumulate in the community will improve the ambition to join the organization. Third, the resource share with each other will maintain the collaborative relationship. Forth, trust disbursement and consensus are the key factors of Collaborative Relationship in the organization. Fifth, the collaborative relationship within the organization conduce the district level governance model. Regarding the aforementioned findings, the study proposed the following three suggestions. First, the collaborative relationship within the organization must establish incentive. Second, the work of collaborative relationship within the organization need to be refinement. Third, establish the pathway of the experience sharing in order to promote the cooperation of benefits. Therefore, it is hoped that based on the recommendations, the collaborative relationship among the organization will be increased in the future.