Please use this identifier to cite or link to this item: https://ah.nccu.edu.tw/handle/140.119/36649


Title: Telecom's Services Innovation in CHT and Indosat
Other Titles: 電信公司的服務創新 : 以中華電信和 Indosat 為例
Authors: 陳柔延
Chandra Tjin, Eriny
Contributors: 溫肇東
Wen , Zhao-Dong
陳柔延
Chandra Tjin, Eriny
Keywords: service innovation
telecommunications service
innovation process
Date: 2004
Issue Date: 2009-09-18 19:05:40 (UTC+8)
Abstract: Abstract


The impact of technology has been rapidly changing the economy and environment in these past two decades. Both manufacturing and service companies which intend to maintain the viability of their organizations have to adapt in such an environment.
For a long time, services have been perceived as being technologically backward and to take little initiative with respect to innovate. In general services were presumed to be laggards in adopting new technology, and to be largely passive adopter of major innovations; however, it was recognized that there are some exceptionally dynamic services – such as telecommunications.
Service sector firms play important roles in innovation, not the least in the creative use and diffusion of technologies; but also serve as important sources and agents for the transfer of technological and organizational knowledge to all sectors.

In innovation, knowledge plays a big role in gaining competitive advantage. There is a more fundamental need to understand how organizations create new knowledge in order to produce new products or services. Hence, the need – organizational knowledge – is growing in this turbulent economy of accelerated technological change.
To create knowledge in an organization usually lies in an individual’s knowledge. This is called as tacit knowledge and is a significant point to innovate. Nonaka and Takeuchi (1995) had pointed out that an individual knowledge gets articulated and amplified into and throughout the organization. Moreover, there is a one way to bring about continuous innovation is to look outside and into the future, anticipating changes in the market, technology, competition, or product.

The service sectors have been innovating gradually in Indonesia and Taiwan, particular in telecommunications after liberalized. In 2002, the Indonesia’s economy grew 3.66 percent from the previous year which the highest growth occurring in the transportation and communication sectors by 7.83 percent. In addition, the telecoms sector in Taiwan will contribute 63.1 billion new Taiwan dollars (1.9 billion US dollars) to Taiwan’s GDP annually over the next five years when the telecommunication market is fully liberalized.

In this study will discuss about the innovation of cellular telecommunication services in Indonesia and Taiwan. By analyzing the service innovation process in MMS and Video Streaming from Indosat and Chunghwa, to figure out:
1. Where the new innovation concept comes from;
2. How they define theirs customer interface; and
3. How they develop theirs employees’ skills to deliver service.
We also examine the linking between the company background and innovation. This could be their establishment time, objectives, macro economy point of view, and so on. It might be crucial points to encourage them to innovate.


Key Words: service innovation, telecommunications service, innovation process
The impact of technology has been rapidly changing the economy and environment in these past two decades. Both manufacturing and service companies which intend to maintain the viability of their organizations have to adapt in such an environment.
For a long time, services have been perceived as being technologically backward and to take little initiative with respect to innovate. In general services were presumed to be laggards in adopting new technology, and to be largely passive adopter of major innovations; however, it was recognized that there are some exceptionally dynamic services – such as telecommunications.
Service sector firms play important roles in innovation, not the least in the creative use and diffusion of technologies; but also serve as important sources and agents for the transfer of technological and organizational knowledge to all sectors.

In innovation, knowledge plays a big role in gaining competitive advantage. There is a more fundamental need to understand how organizations create new knowledge in order to produce new products or services. Hence, the need – organizational knowledge – is growing in this turbulent economy of accelerated technological change.
To create knowledge in an organization usually lies in an individual’s knowledge. This is called as tacit knowledge and is a significant point to innovate. Nonaka and Takeuchi (1995) had pointed out that an individual knowledge gets articulated and amplified into and throughout the organization. Moreover, there is a one way to bring about continuous innovation is to look outside and into the future, anticipating changes in the market, technology, competition, or product.

The service sectors have been innovating gradually in Indonesia and Taiwan, particular in telecommunications after liberalized. In 2002, the Indonesia’s economy grew 3.66 percent from the previous year which the highest growth occurring in the transportation and communication sectors by 7.83 percent. In addition, the telecoms sector in Taiwan will contribute 63.1 billion new Taiwan dollars (1.9 billion US dollars) to Taiwan’s GDP annually over the next five years when the telecommunication market is fully liberalized.

In this study will discuss about the innovation of cellular telecommunication services in Indonesia and Taiwan. By analyzing the service innovation process in MMS and Video Streaming from Indosat and Chunghwa, to figure out:
1. Where the new innovation concept comes from;
2. How they define theirs customer interface; and
3. How they develop theirs employees’ skills to deliver service.
We also examine the linking between the company background and innovation. This could be their establishment time, objectives, macro economy point of view, and so on. It might be crucial points to encourage them to innovate.


Key Words: service innovation, telecommunications service, innovation process
Reference: Books, journals, and thesis
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Websites
1. “Asosiasi Penyelenggara Jasa Internet Indonesia (APJII)”. Internet: www.apjii.or.id
2. “Canada’s Business and Consumer”. Internet: http://strategis.ic.gc.ca
3. “Central bank of Republic of Indonesia”. Internet: www.bi.go.id
4. “Chunghwa Telecom”. Internet: www.cht.com.tw
5. “Focus on Internet News & Data (FIND)”. Internet: www.find.org.tw
6. “Indosat”. Internet: www.indosat.com
7. “Institute for Information Industry (III)”. Internet: www.iii.org.tw
8. “International Telecommunication Union (ITU)”. Internet: www.itu.int
9. “Knowledge Praxis”. Internet: www.media-access.com
10. “People’s Daily Online”. Internet: http://peopledaily.com.cn
11. “The Directorate General of Telecommunications”. Internet: www.dgt.gov.tw
Description: 碩士
國立政治大學
科技管理研究所
90359037
93
Source URI: http://thesis.lib.nccu.edu.tw/record/#G0903590371
Data Type: thesis
Appears in Collections:[科技管理研究所] 學位論文

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