公部門員工協助方案之研究

Abstract

在職場上，員工是組織最有價值的資產，當員工面對家庭、婚姻、休閒、工作等個人或環境壓力時，所產生的心理、情緒的變化會因員工個別抗壓力不同，而有不對紓解壓力的方式，但組織成員若不能有效排解工作上的壓力源，造成其身心受害，甚或產生行為不適症候，不僅對組織是損失，對社會而言，更是莫大的人力和經濟資源的耗損。\n員工協助方案 (Employee Assistance Program，簡稱EAP)係指提供員工工作、生活及健康等各方面的服務，希望能協助解決、改善員工各項職場壓力的問題。\n我國員工協助方案起源於1970年代，最初是以公益團體與企業主所推動的勞工生活輔導為主。行政院勞工委員會於1992年以「工業社會工作」名稱推廣勞工輔導，嗣於1994年推動「員工協助方案」，並以「員工協助」方式推展勞工服務工作。為進一步落實優質的人事服務，提供公務同仁多樣化的協助性措施，行政院人事行政局於2007年10月訂定「行政院所屬中央機關學校員工協助方案推動計畫」期能建立溫馨關懷的工作環境，提昇行政服務效能。\n本研究能藉由探討現階段公部門推行員工協助方案之效益及運作之結果，有以下幾點建議，提供未來公部門推行員工協助方案之參考：\nㄧ、員工協助方案是政府提供公務同仁的一項福利措施。\n二、修訂「行政院所屬中央機關學校員工協助方案推動計畫」辦理方\n 式由公務人員住宅福利委員會統一辦理或由主管機關統一訂定\n 共同供應契約。\n三、加強「員工協助方案」宣導，建立同仁正確使用觀念，以免\n 政府造福公務同仁之美意打折扣。\n四、發現公務同仁真正的需求，研擬適合公部門同仁的員工協助方\n 案。\n\n關鍵字：員工協助方案、心理諮商

In the job field, employee is the most valuable asset in the organization. When employee has to face with personal or environmental stress such as family, marriage, leisure and work etc., the psychological and emotional change generated will result in different stress release method due to the difference in individual stress resistance strength. However, if the member of the organization cannot effectively eliminate the source of stress in work, this will be harmful to the body and mind or will cause unsuitable behavior symptom. To organization not only this is a loss and in fact this is actually an enormous waste of manpower and economic resource.\nEmployee Assistance Program, abbreviated as EAP refers to provision of various services including work, livelihood and health of employee etc. hoping that this can solve and improve problems of stress in various job fields for employees.\nThe Employee Assistance Program of our country was originated in the 1970s. In the beginning this was mainly based on guidance on labor livelihood by public welfare groups and enterprise owners. In 1992, the Council of Labor Affairs, Executive Yuan popularized labor guidance under the name of 「Industrial Society Work」. Afterwards the 「Employee Assistance Program」 was implemented in 1994 that promoted labor service work in the form of 「Employee Assistance」. In order to practice good quality personnel service, diversified assistance measures were provided to government employees. In October 2007 the Central Personnel Administration, Executive Yuan stipulated the 「Promotion Plan of the Employee Assistance Program for Employees of the Central Authority and Schools, Executive Yuan」 hoping that this could establish a warm and caring work environment and could enhance the administrative service efficiency.\nAccording to the study on the benefit and the operation result of the employee assistance program implemented by the public department at the present stage, this research presents the following suggestions so that these can be served as a reference to the public department on implementing the employee assistance program:\n1. The Employee Assistance Program is a welfare measure provided to the government employees.\n2. The processing method of the 「Promotion Plan of the Employee Assistance Program for the Central Authority and Schools, Executive Yuan」 shall be amended that this shall either be processed by the Government Employee Residence Welfare Committee collectively or the competent authority shall collectively stipulate the common supply contract.\n3. Enhance the publicity of the 「Employee Assistance Program」 and establish the correct usage concept of colleagues in order to avoid reduction in the good intention of benefiting government employees.\n4. Find out the real requirement of government employees and formulate the employee assistance program that is suitable for employees of government departments.\n\nKey word：Employee assistance program, psychological counseling