Developing Key Risk Indicators for B2B International Internet Banking: A RM-BSC Approach

Abstract

企業網路銀行已經成為銀行維持競爭優勢的利器，跨組織網路交易的各種風險也成為銀行風險管理之重要議題。本論文提出一個RM-BSC整合架構與作法，調查參與C計畫之銀行放款專業人員或高階主管的認知，以初步AHP先找出關鍵風險因子，再依風險管理策略規劃步驟，延展成為重點風險指標，再以進一步AHP評估這些關鍵風險因子構面與因子本身之相對重要順位。建議在組織環境中採用PDCA作法，週期性的重新認定關鍵風險因子及其相對重要順位。最後採用SEM方法進行模型統計顯著性檢定，結果顯示問卷問項具良好的收斂確實性、內部一致性、各構面具有足夠的分辨力，進一步作路徑分析也辨識出若干串連4構面關鍵風險因子之顯著路徑。

Business-to-business international internet banking (B2B IIB) has emerged as one of the key drivers in sustaining a bank`s competitive advantage and the related risk management issues are getting important. This paper proposes an integrated RM-BSC framework and approach to incorporate key risk factors and then elaborate these risk factors along with the risk management (RM) strategy to establish key risk indicators. The risk factors and their rankings are identified through the two-step Analytical Hierarchy Process (AHP) conducted by surveying the bank representatives who joined the government-sponsored C-plan (TMEA, 2004) to develop B2B IIB. A suggested PDCA approach for periodical assessment and elaboration of key risk factors and its implication for risk management in the dynamic B2B IIB environment are also discussed. The validation of the risk factor associations in the RM-BSC framework were conducted based on the SEM testing with statistical significance. The results exhibit a good convergent validity, an adequate internal consistency, a good discriminating validity, and a proper structural model. The further path analysis identifying the important paths from Learning and Growth perspective to financial perspective might imply the causal-effect relationships along with the Strategy map consisted of the risk factors.