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Title: 以資源基礎架構分析中小企業科技化合作模式
A resource-based framework for analyzing IT-enabled collaboration in small and medium enterprises
Authors: 傅暄涵
Fu, Hsuan Han
Contributors: 張欣綠
Chang, Hsin Lu
Fu, Hsuan Han
Keywords: 資訊科技
IT-enabled collaboration
resource-based view
service-dominant logic
small and medium sized enterprises
Date: 2011
Issue Date: 2012-10-30 10:58:48 (UTC+8)
Abstract: 中小企業一向是經濟成長的主力,然而受限其資源的短缺,往往無法提供顧客更好的商品或服務。雖然文獻指出中小企業可以透過資訊科技與夥伴和顧客合作來克服它先天的弱勢並提供更好的服務,但仍有許多模糊未解的問題。例如,哪一種中小企業較願意導入以資訊科技為基礎的協同合作模式(IT-enabled Collaboration)?而這樣的合作模式是否能真正的提升他們的績效表現呢?本研究以資源基礎理論和服務導向邏輯理論(service-dominant logic)為基礎,將資源分為operant資源、operand資源、資源互補性及資源相似性,試圖找出在何種資源模式下,中小企業會偏向使用以資訊科技為基礎的協同合作模式。研究方法採用個案研究,並以宜蘭縣枕頭山休閒農業區的八家中小型業者為目標進行訪談。在資料蒐集和分析之後,本研究發現operand資源與operant資源皆會正向的影響到中小企業對科技化合作的參與,其中又以operant資源的影響為更大。此外,從研究中也驗證了科技化合作能促成中小企業績效的提升。根據研究結果,本研究將operant資源視為影響中小企業導入科技化合作模式進而達成績效提升的主要關鍵資源。
Small and medium sized enterprises (SMEs) are the main force to economic growth, but they usually restricted by resource shortage when they want to upgrade goods or services. Past literature has indicated collaboration with partners and customers through information technology (IT) may overcome their weakness and serve better. However, there still are blurs, like what kind of SMEs are more likely to engage IT-enabled collaboration? Will IT-enabled collaboration really enhance SMEs performance? Our research framework based on resource-based view and service-dominant logic categorizing SME resources into (1) operand resources, (2) operant resources, (3) resource complementarity and (4) resource similarity. We attempt to find out what key resources in SMEs are related to the usage of IT-enabled collaboration and the contributions to SME performance. We conduct case study with 8 SMEs in Mt. Pillow Leisure Agriculture Area. After data collection and analysis, we figure out that both operand and operant resources have positive impact on IT-enabled collaboration; furthermore, operant resources contribute more for SMEs to communicate and coordinate with each other and customers. In addition, from our research, we demonstrate that IT-enabled collaboration helps SMEs to perform better. Therefore, we suggest operant resources as important resources for SMEs engaging in IT-enabled collaboration and consequently enhancing their performance.
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