Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/54563| 題名: | 中小企業透過科技化合作促進回應能力之探討 Enhancing SMEs` Responsiveness Through IT-enabled Collaboration |
作者: | 薛越 Daniel Yen Shueh |
貢獻者: | 張欣綠 Chang, Hsin Lu 薛越 Daniel Yen Shueh |
關鍵詞: | 中小企業 回應能力 資訊科技化協同合作 企業績效 休閒農業 SMEs Responsiveness IT-enabled collaboration Performance Leisure agriculture |
日期: | 2011 | 上傳時間: | 30-Oct-2012 | 摘要: | 近年來服務產業迅速的擴張與發展，對於經濟的影響力也不斷提升，其中中小型的企業(SMEs)扮演了相當重要的角色。先前許多研究顯示回應能力對於中小企業績效成長的重要性，然而卻少有文獻提及如何定義中小企業的回應能力與如何發展中小企業的回應能力。本研究從文獻回顧中分別定義出了三個層面的回應能力：市場感應能力、顧客連結能力與敏捷度。此外，我們認為中小企業可以透過資訊科技為基礎之協同合作促進本身的回應能力，提供更佳的服務給顧客，進而提升企業績效。因此，我們提出研究架構來驗證資訊科技為基礎之協同合作、企業回應能力以及企業績效三者之間的關係，並且選擇宜蘭縣枕頭山休閒農業區為我們的實驗對象。從研究結果中我們發現中小企業透過\n資訊科技為基礎之協同合作來提升回應能力並且也使績效有正向的成長。也幫助中小企業更了解如何運用科技化協同合作提升企業績效。 The service economy has been expanding recently, with small- and medium-sized enterprises (SMEs) playing an important role. Previous research has shown that responsiveness is one of the most important strategic capabilities that SMEs should consider for enhancing their performance; however, how to define responsiveness and how to develop it in the SME context are seldom discussed. A review of the literature leads us to propose three dimensions of responsiveness in the SME context: market sensing, customer linking, and promptness. Moreover, we propose that IT-enabled collaboration should facilitate this capability. We develop a research framework to examine the relations between IT-enabled collaboration, responsiveness, and organizational performance. To verify our research framework, a case study that was deployed in the Mt. Pillow Leisure Agricultural Area in Yilan County. We observe that SMEs can achieve higher level of performance after they have enhanced responsiveness through cooperation via the IT-enabled platforms. The results of this study can also help SMEs improve their performance by realizing the importance of responsiveness and how to enhance responsiveness through IT-enabled collaboration. |
參考文獻: | Adrian, P. (2002). Customer Relationship Management, from www.crm2day.com\nAlam, I. (2002). An exploratory investigation of user involvement in new service development. Journal of the Academy of Marketing Science, 30(3), 250-261. \nAnderson, J. C., & Narus, J. A. (2007). Business market management: understanding, creating and delivering value: Englewood Cliffs, NJ: Prentice Hall.\nAppiah-Adu, K., & Singh, S. (1998). Customer Orientation and Performance: A Study of SMEs. Management Decision, 36(6), 385-394. \nAtuahene-Gima, K. (1995). The influence of new product factors on export propensity and performance: An empirical analysis. Journal of International Marketing, 3(2), 11-28. \nAtuahene-Gima, K., Slater, S. F., & Olson, E. M. (2005). The contingent value of responsive and proactive market orientations for new product program performance. Journal of Product Innovation Management, 22(6), 464-482. \nBarua, A., Konana, P., Whinston, A. B., & Yin, F. (2004). An Empirical Investigation of Net-Enabled Business Value. In Proceedings of MIS Quarterly, 585-620. \nBastos, P. (2001). Inter-firm Collaboration and Learning: The Case of the Japanese Automobile Industry. Asia Pacific Journal of Management, 18(4), 423-441. \nBerry, A. (1997). SME Competitiveness: The Power of Networking and Subcontracting. Washington D.C.: InterAmerican Development Bank.\nBiswas, S., Roy, S., & Seshagiri, S. (2007). Collaboration in Indian SME Clusters: A Case Study. Paper presented at the The 3rd International Conference on Communities and Technologies. \nCarson, D. (1990). Some Exploratory Models for Assessing Small Firms` Marketing Performance (A Qualitative Approach). European Journal of Marketing, 24(11), 1-51. \nCatalan, M., & Kotzab, H. (2003). Assessing responsiveness in the Danish mobile phone supply chain. International Journal of Physical Distribution & Logistics Management, 33(8), 668-685. \nChen, I. J., Paulraj, A., & Lado, A. A. (2004). Strategic purchasing, supply management, and firm performance. Journal of Operations Management, 22(5), 505-523. \nChesbrough, H. (2004). Managing open innovation. Research-Technology Management, 47(1), 23-26. \nClayton, T., & Criscuolo, C. (2002). Electronic commerce and business change. National Statistics Retrieved April, 2005\nDann, Z., Poolton, J., & Barclay, I. (1996). Improving Competitiveness and Responsiveness via the Virtual Organisation. Paper presented at the IEMC 96 Conference, Vancouver.\nDay, G. S. (1994). The Capabilities of Market-Driven Organizations. Journal of Marketing, 58, 37-52. \nDay, G. S. (2000). Managing Market Relationships. Journal of the Academy of Marketing Science, 28(1), 24-30. \nDay, G. S. (2002). Managing the market learning process. Journal of Business & Industrial Marketing, 17(4), 240-252. \nDayr, R., & Leticia, P. (2000). Linking Customer Satisfaction, Quality, and Strategic Planning. Revista de Administracao de Empresas, 40(1), 44. \nDess, G. G., & Robinson, R. B. (1984). Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit. Strategic Management Journal, 5(3), 265-273. \nDhanaraj, C., & Parkhe, A. (2006). Orchestrating Innovation Networks. Academy of Management Review, 31(3), 659-669. \nDick, A. S., & Basu, K. (1994). Customer Loyalty: Toward an Integrated Conceptual Framework. Journal of the Academy of Marketing Science, 22(2), 99-113. \nDickson, P. R. (1992). Toward a General Theory of Competitive Rationality. Journal of Marketing, 56(1), 69-83. \nDixon, J. R., Nanni, A. J., & Vollman, T. E. (1990). The New Performance Challenge: Measuring Operations for World Calls Competition. Homewood, IL: Dow- Jones Irwin.\nDollinger, M., & Golden, P. (1992). Interorganizational and collective strategies in small firms: Environmental effects and performance. Journal of Management, 18(4), 695-715. \nEikebrokk, T. R., & Olsen, D. H. (2007). An empirical investigation of competency factors affecting e-businesssuccess in European SMEs. Information & Management, 44(4), 364-383. \nEisenhardt, K. M., & Schoonhoven, C. B. (1996). Resource-based view of strategic alliance formation: strategic and social effects in entrepreneurial firms. Organization Science, 7(2), 136-150. \nFernández, Z., & Nieto, M. J. (2005). Internationalization strategy of small and medium-sized family businesses: some influential factors. Family Business Review, 18, 77-89. \nFlynn, B. B., & Flynn, E. J. (2004). An exploratory study of the nature of cumulative capabilities. Journal of Operations Management, 22, 439-457. \nFüller, J., Mühlbacher, H., Matzler, K., & Jawecki, G. (2009). Consumer empowerment through internet-based co-creation. Journal of Management Information Systems, 26(3), 71-102. \nGindy, N. N., Saad, S. M., & Yue, Y. (1999). Manufacturing responsiveness through integrated process planning and scheduling. International Journal of Production Research, 37(11), 2399-2418. \nGoldenberg, J., Lehmann, D. R., & Mazursky, D. (2001). The idea itself and the circumstances of its emergence as predictors of new product success. Management Science, 47(1), 23-26. \nGomes-Casseres, B. (1997). Alliance strategies of small firms. Small Business Economics, 9, 33-44. \nGunasekaran, A. (1999). Agile manufacturing: a framework for research and development. International Journal of Production Economics, 62(1/2), 87-105. \nHaeckel, S. H., & Nolan, R. L. (1993). Managing by wire. Harvard Business Review, 5(71), 122-132. \nHarrison, A., & Godsell, J. (2003). Customer responsive supply chains: an exploratory study of performance measurement. (SWP 1/03, working paper series), Cranfield University, Cranfield. \nHerbig, P., & Shao, A. T. (1993). American keiretsu: fad or future. Journal of Business-to-Business Marketing, 1(4), 3-30. \nHighsmith, j. (2004). Agile Project Management: Creating Innovative Products. Boston, MA: Addison-Wesley.\nHitt, M., Ahlstrom, D., Dain, M., Levitas, E., & Svobodina, L. (2004). The institutional effects on strategic alliance partner selection in transition economies: China vs. Russia. Organization Science, 15, 173-185. \nHmelnitchi, C., & Neamtu, I. (2009). Quality Management System an ace in the sleeve of the SME to gain competitiveness on the international markets. University Library of Munich, Germany. (MPRA Paper 14381)\nHoffmann, W. H., & Schlosser, R. (2001). Success factors of strategic alliances in small and medium-sized enterprisesan empirical survey. Long Range Planning, 34, 357-381. \nHooley, G. J., Greenley, G. E., Cadogan, J. W., & Fahy, J. (2005). The Performance Impact of Marketing Resources. Journal of Business Research, 58(1), 18-27. \nHult, G. T. (1998). Managing the international strategic sourcing process as a market-driven organizational learning system. Decision Sciences, 29, 193-216. \nHumphrey, J., & Schmitz, H. (1995). Principles for Promoting Clusters & Networks of SMEs (Vol. 1). Viena, Austria: UNIDO.\nHuselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38, 635-672. \nJosé-Juan, H. C., Ana, P. C., Mario, H. T., & Miguel, M. H. (2006). An IT Platform for SME’s to Collaborate and Share Resources. Paper presented at the IADIS International Conference on Web Based Communities. \nJüttner, U., Godsell, J., & Christopher, M. G. (2006). Demand chain alignment competence—delivering value through product life cycle management. Industrial Marketing Management, 35(8), 989-1001. \nKatayama, H., & Bennett, D. (1999). Agility, adaptability and leanness: A comparison of concepts and a study of practice. International Journal of Production Economics, 60-61, 43-51. \nKausch, C. (2007). A risk-benefit perspective on early customer integration. Berlin: Springer.\nKeh, H. T., Nguyen, T. T. M., & Ng, H. P. (2007). The effects of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of Business Venturing, 22(4), 592-611. \nKidd, P. (2000). Two definitions of agility, from www.CheshireHenbury.com\nKristensson, P., Gustafsson, A., & Archer, T. (2004). Harnessing the creative potential among users. Journal of Product Innovation Management, 21(4), 4-14. \nKumar, A., & Motwani, J. (1995). A methodology for assessing time-based competitive advantage of manufacturing firms. International Journal of Operations & Production Management, 15(2), 36-53. \nKumar, K., & Dissel, H. G. V. (1996). Sustainable Collaboration: Managing Conflict and Cooperation in Interorganizational Systems. MIS Quarterly, 20(3), 279-300. \nLee, O. K., Banerjee, P., Lim, K. H., Kumar, K., Hillegersberg, J. V., & Wei, K. K. (2006). Aligning IT components to achieve agility in globally distributed system development. Communications of the ACM, 49, 48-54. \nLin, Y. C., & Su, H. Y. (2003). Strategic analysis of customer relationship management—a field study on hotel enterprises. Total Quality Management, 14(6), 715-731.\nMa, C. (2009). E-collaboration: A universal key to solve fierce competition in tourism industry? International Business Research, 1(4), 65-71. \nMakadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387-401. \nMalecki, E., & Tootle, D. (1996). The role of networks in small-firm competitiveness. International Journal Technology Management, 11(1/2), 43-57. \nMaltz, E., & Kohli, A. K. (1996). Market Intelligence Dissemination Across Functional Boundaries. Journal of Marketing Research, 33(1), 47-61. \nMartinez-Fernandez, C. (2001). Networks for Regional Development: Case Studies from Australia and Spain. (PhD Thesis), University of New South Wales, Sydney. \nMason-Jones, R., & Towill, D. R. (1999). Total cycle time compression and the agile supply chain. International Journal of Production Economics, 62, 61-73. \nMatthing, J., Sandén, B., & Evardsson, B. (2004). New service development: Learning from and with customers. International Journal of Service Industry Management, 15(5), 479-488. \nMcGaughey, R. E. (1999). Internet technology: contribution to agility in the twenty-first century. International Journal of Agile Management Systems, 1(1), 7-13. \nMeixner, O., & Haas, R. (2008). New Product Development of a Yoghurt Dessert via E-Collaboration. 110th Seminar, February 18-22, 2008, Innsbruck-Igls, Austria: European Association of Agricultural Economists.\nMenon, A., & Varadarajan, P. R. (1992). A Model of Marketing Knowledge Use Within Firms. Journal of Marketing, 56(4), 53-71. \nMeredith, S., & Francis, D. (2000). Journey towards agility: the agile wheel explored. The TQM Magazine, 12(2), 137-143. \nMerrifield, D. B. (2007). Strategic Collaborations- Essence Of Survival. Research Technology Management, 50(2). \nMichael, J., & Lois, B. (2010). Encouraging SME eCollaboration – The Role of the Champion Facilitator. Interdisciplinary Journal of E-Learning & Learning Objects, 6, 138-139. \nMira, K. (2006). Case studies of e-commerce adoption in Indonesian SMEs. The evaluation of strategic use. Australasian Journal of Information Systems, 14(1), 69-80. \nMondragon, A. E. C., Lyons, A. C., & Kehoe, D. F. (2004). Assessing the value of information systems in supporting agility in high-tech manufacturing enterprises. International Journal of Operations and Production Management, 24(12), 1219-1246. \nMoorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships Between Providers and Users of Market Research: The Dynamic of Trust Within and Between Organizations. Journal of Marketing Research, 29, 314-328. \nMorgan, N. A., Vorhies, D. W., & Mason, C. (2009). Market orientation, marketing capabilities, and firm performance. Market orientation, marketing capabilities, and firm performance, 30(8), 909-920. \nNagel, R., & Dove, R. (1991). 21st Century Manufacturing Enterprise Strategy: An Industry-Led View. Leigh University. \nNarula, R. (2004). R&d collaboration by smes: new opportunities and limitations in the face of globalisation. Technovation, 24. \nNielsen, J. F. (2002). Internet technology and customer linking in Nordic banking. International Journal of Service Industry Management, 13(5), 475-495. \nOECD. (2010). SMEs, Entrepreneurship and Innovation: OECD Publishing.\nOlavarrieta, S., & Ellinger, A. E. (1997). Resource-based theory and strategic logistics research. International Journal of Physical Distribution and Logistics Management, 27(9/10), 559-587. \nPaulraj, A., & Chen, I. J. (2007). Strategic Buyer-Supplier Relationships, Information Technology and External Logistics Integration. Journal of Supply Chain Management, 43(2), 2-14. \nPavlou, P. A. (2002). IT-enabled competitive advantage: The strategic role of IT on dynamic capabilities in collaborative product development partnerships. (Dissertation Summary), Marshall School of Business, University of Southern California. \nPayne, A. (1995). The Essence of service marketing: Prentice - Hall International (UK) Ltd.\nPelham, A. M. (2000). Market orientation and other potential influences on performance in small and medium-sized manufacturing firms. Journal of Small Business Management, 38(1), 48-67. \nRapp, A., Trainor, K. J., & Agnihotri, R. (2010). Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology. Journal of Business Research, 63(11), 1229-1236. \nReinartz, W., Krafft, M., & Hoyer, W. D. (2004). The customer relationship management process: Its measurement and impact on performance. Journal of Marketing Research, XLI, 293-305. \nRichards, C. W. (1996). Agile manufacturing: beyond lean? Production Inventory Management Journal, 37(2), 60-64. \nRobles-Estrada, C., & Gómez-Suárez, M. (2007). E-Business Adoption in the SME’s: towards an Integrated Theoretical-Empirical Research Framework. Paper presented at the The 10th International Conference on Global Business &Economic Development , Creativity & Innovation: Imperatives for Global Business and Development, Ryukoku University Fukakusa Campus, Kyoto, Japan. \nRogers, D. S., Dawe, R. L., & Guerra, P. (1991). Information Technology: Logistics Innovations for the 1990s. Paper presented at the Council of Logistics Management Oak Brook, IL.\nRosabeth, M. (1994). Collaborative advantage: The art of Alliances. Harvard Business Review, 72(4), 96-108. \nSambamurthy, V., Bharadwaj, A., & Grover, V. (2003). Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms. MIS Quarterly, 27(3), 237-263. \nSanchez, L. M., & Nagi, R. (2001). A review of agile manufacturing systems. International Journal of Production Research, 39(16), 3561-3600. \nSawhney, M., Verona, G., & Prandelli, E. (2005). Collaborating to create: The Internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19(4), 4-17. \nSharifi, H., & Zhang, Z. (1999). A methodology for achieving agility in manufacturing organizations: An intruduction. Int. J. Production Economics, 7-22. \nSharifi, H., & Zhang, Z. (1999). A methodology for achieving agility in manufacturing organizations: an introduction. International Journal of Production Economics, 62(1/2), 7-22. \nSivadas, E., & Dwyer, F. R. (2000). An Examination of Organizational Factors Influencing New Product Success in Internal and Alliance-based Processes. Journal of Marketing, 64(1), 31-49. \nSkipper, J., Craighead, C., Byrd, T., & Rainer, R. (2008). Towards a theoretical foundation of supply network interdependence and technology-enabled coordination strategies. International Journal of Physical Distribution & Logistics Management, 38(1), 39-56. \nSlater, S. F., & Narver, J. C. (2000). Intelligence generation and superior customer value. Journal of the Academy of Marketing Science, 28(1), 120-127. \nSmith, J. M., Stablein, D. M., Munoz, R., Hebert, D., & McDonald, R. A. (2007). Contributions of the transplant registry: the 2006 Annual Report of the North American Pediatric Renal Trials and Collaborative Studies. Pediatr Transplant, 11, 366-373. \nSrivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-Based Assets and Shareholder Value: A Framework for Analysis. The Journal of Marketing, 62(1), 2-18. \nStalk, G. (1988). Time: The next source of competitive advantage. Harvard Business Review, 66(4), 41-51. \nStalk, G., & Hout, T. (1990). Competing against Time: Free Press, New York, NY.\nStaniforth, D. (1994). To Restructure or Not? That Is The Managerial Question. The TQM Magazine, 6(5), 28-31. \nStock, J. R. (1990). Managing computer, communication and information technology strategically: opportunities and challenges for warehousing. The Logistics and Transportation Review, 26(2), 133-148. \nSuarez-Villa, L. (1998). The structures of cooperation: Downscaling, outsourcing, and the networked alliances. Small Business Economics, 10(1), 5-16. \nSwafford, P., Ghosh, S., & Murthy, N. (2006). A framework for assessing value chain agility. International Journal of Operations and Production Management, 26(2), 170-188. \nTeare, R. (1996). Hospitality operations: patterns in management, service improvement and business performance. International Journal of Contemporary Hospitality Management, 8(7), 63-74. \nThomke, S. H., & Hippel, E. V. (2002). Customers as innovators: A new way to create value. Harvard Business Review, 80(4), 74-81. \nTsui, A. S. (1994). Reputational effectiveness: Toward a mutual responsiveness framework. In L.L. Cummings & B.M. Staw (Eds.), Research in organizational behavior, 16, 257-307. \nTunc, E. A., & Gupta, J. N. D. (1993). Is time a competitive weapon among manufacturing firms? International Journal of Operations & Production Management, 13(3), 4-12. \nUdell, G. F. (2009). How will a credit crunch affect small business finance? FRBSF Economic Letter, 9(3). \nUpton, D. M. (1995). Flexibility as process mobility: the management of plant capabilities for quick response manufacturing. Journal of Operations Management, 12(3/4), 205-224. \nVaradarajan, P., & Cunningham, M. (1995). Strategic alliances: A synthesis of conceptual foundations. Journal of the Academy of Marketing Science, 23(4), 282-296. \nVaramaki, E., & Vesalainen, J. (2003). Modelling different types of multilateral co-operation between SMEs. Entrepreneurship & Regional Development, 15, 27-47. \nVokurka, R. J., & Fliedner, G. (1998). The journey toward agility. Industrial Management & Data Systems, 4, 165-171. \nVorhies, D. W., & Morgan, N. A. (2005). Benchmarking Marketing Capabilities for Sustainable Competitive Advantage. Journal of Marketing, 69(1), 80-94. \nWahlberg, O., Strandberg, C., Sundberg, H., & Sandberg, K. (2009). Trends, topic and under researched area in CRM research –a literature review. International Journal of Public Information Systems, 3(191-208). \nWalczuch, R., Braven, G. V., & Lundgren, H. (2000). Internet adoption barriers for small firms in The Netherlands. European Management Journal, 18(5), 561-572. \nYin, R. K. (2003). Case study research: design and methods Thousand Oaks, CA: Sage Publications.\nYoundt, M., Snell, S., Dean, J., & Lepak, D. (1996). Human resource management, manufacturing strategy, and firm performance. Academy of Management Journal 39, 836-866. \nYusuf, Y. Y., Sarhadi, M., & Gunasekaran, A. (1999). Agile manufacturing: the drivers, concepts and attributes. International Journal of Production Economics, 62(1/2), 33-43. \nZaheer, A., & Zaheer, S. (1997). Catching the wave: alertness, responsiveness, and market influence in global electronic networks. Management Science, 43(11), 493-509. \nZeithaml, A., Pasuraman, A., & Berry, L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations: New York: The Free Press Division of Macmillan, Inc.\nZeithaml, V. A., & Bitner, M. J. (2000). Services marketing: Integrating customer focus across the firm: London: McGraw-Hill.\nZhang, Z., & Sharifi, H. (2000). A methodology for achieving agility in manufacturing organizations. International Journal of Operations & Production Management, 20(4), 496-512. | 描述: | 碩士 國立政治大學 資訊管理研究所 99356008 100 |
資料來源: | http://thesis.lib.nccu.edu.tw/record/#G0099356008 | 資料類型: | thesis |
| Appears in Collections: | 學位論文 |
Files in This Item:
| File | Size | Format | |
|---|---|---|---|
| 600801.pdf | 1 MB | Adobe PDF2 | View/Open |
Google ScholarTM
Check
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.