駐外僑務人員之角色衝突

Abstract

本研究的目的在於探討駐外僑務人員角色衝突的性質、實際情形以及不同背景之駐外僑務人員角色衝突程度上的差異，最後根據研究結果提出建議，以作為相關單位及未來研究之參考。\n\n本研究發現駐外僑務人員扮演多重角色，因不同的角色期待造成角色衝突。而駐外僑務人員每天花在工作的時間太多，亦是導致角色間衝突的主因之一，另外駐外僑務人員服務不同立場、理念的僑團，也是產生衝突的來源。 \n\n依據本研究的結果，提出下列建議：\n\n一、對僑務委員會方面\n（一）釐清僑務組織之任務定位，賦予僑務人員專業形象及使命感。\n（二）明確政策方向，加強駐外僑務人員的角色認知與期望。\n（三）合理調整各館處僑務人員額編制，以減輕工作負荷。\n（四）宜多關注已婚而子女尚年幼之駐外僑務人員，以舒緩其角色衝突 \n\n二、對駐外僑務人員方面\n（一）駐外僑務人員宜確認核心任務，集中推動。\n（二）駐外僑務人員應主動尋求互動機會，增進溝通協調能力，以拓展人際關係。\n（三）駐外僑務人員宜藉教育途徑，自我充實學識與知能，以提升駐外人員素質。\n（四）有家庭之駐外人員應重視家庭功能，並尋求各種人際資源協助，形成支援網絡。

The purpose of this study is to explore the nature and the actual situation of the overseas officials’ role conflicts. Besides, the differences in the degree of role conflict of different backgrounds overseas officials are investigated. According to the research results, conclusions and suggestions are given to relevant authorities and future researches as a reference.\n\nIt was found that overseas officials need to play multiple roles, the role conflicts result from the different expectations for their roles. Spending too much time working is the main cause of the role conflicts for overseas officials. Besides, helping overseas compatriots with different positions and viewpoints is one of the sources of the role conflicts.\n\nAccording to the results of this study, the following recommendations:\n\nFirst, for Overseas Chinese Affairs Council\na)Clarify the tasks of Overseas Organization, and give professional image and sense of mission to overseas officials.\nb)Offer definite policy to enhance the awareness and expectations of the role of overseas officials.\nc)Reasonably adjust the amount of staff to reduce the work load of overseas officials.\nd)Pay more attention to married overseas officials with young children to alleviate the role conflicts.\n\nSecond, for the overseas officials\na)Overseas officials should confirm the core tasks and promote them.\nb)Overseas officials should actively seek the opportunities for interaction; enhance communication and coordination skills to develop interpersonal relationships.\nc)Overseas officials should receive more educational training to enrich their own knowledge and skills in order to improve the quality of the overseas officials.\nd)Married overseas officials should be more concerned about their family, and seek a variety of human resources to construct the networks of support.