Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/59873| 題名: | 僑務委員會駐外人員角色功能及能力之研究-以休士頓華僑文教服務中心為例 Research on role function and competence of expatriate of overseas compatriot affairs commission: a case study on culture center of Taipei economic and cultural office in houston |
作者: | 閻樹榮 Yen, Shu Rong |
貢獻者: | 蕭武桐 閻樹榮 Yen, Shu Rong |
關鍵詞: | 派外人員 僑務委員會 華僑 角色 職能 expatriate Overseas Compatriot Affairs Commission overseas Chinese role Competence |
日期: | 2009 | 上傳時間: | 3-Sep-2013 | 摘要: | 在中華民國創建迄今的各個階段以及兩岸關係所導致的外交困境下，僑務工作成為政府整體涉外事務不可或缺的一環，透過華僑在居住國的政治及經濟影響力，可發揮「二軌外交」的功能，輔助外交工作之推動。因此僑務駐外工作人員應具備何種能力以成功地扮演好各種角色，確實發揮凝聚海外華僑的向心及爭取支持的功能，確值關注。\n針對僑務駐外人員兼具管理者及執行者身分、工作地點位於海外及其業務之特殊性，本研究首先由一般角色理論及管理者角色理論進行探討，其次由一般職能理論及派外人員職能之研究成果進行探討。透過深度訪談、內容分析及參與觀察三種研究方法來分析歸納出僑務駐外人員所扮演之角色功能及應具備之能力。研究發現僑務駐外人員執行任務時需與僑務委員會、駐外館處、華僑文教服務中心、國外組織人民、中國使領館及僑團等對象接觸互動，針對不同的對象及情境分別扮演政府代表、國家主權維護、關係經營、溝通橋樑、訊息傳遞、業務執行、資源整合及管理等8種角色。並需具備社交、語文、溝通、口語表達、管理、領導統御、設計規劃及行銷及適應等8種能力，以成功的扮演各種角色。\n此外，本研究亦將如何增進對各種角色之認知及取得或強化各種能力，分別向僑務委會、僑務駐外人員及未來有意成為僑務駐外人員之同仁提出建議，同時也為未來研究提出可行的方向。 Overseas Chinese affairs has become indispensable to government foreign relating issues in every stage of Republic of China ever since it was established as well as in diplomatic dilemma caused by cross-Strait relation. “Track-Ⅱ Diplomacy” can be done through overseas Chinese’ influence in politic and in economic in the country of residence, also can assist to promote foreign affairs. Therefore, “what kind of capability the overseas affairs working abroad staff need to have and how they play all roles well, attract and win overseas Chinese’ support indeed?” is a good subject worth to pay close attention to.\n\nOverseas affairs working abroad staff are manager & executor, who are working abroad with particular mission. This research firstly made from general role theory and managing role theory, then from general function theory and expatriate function theory. Through three research methods – deep interview, information analysis and participant observation – generalize overseas affairs working abroad staff’s roles, functions & capabilities. This research discovered overseas affairs working abroad staff when executing missions need to contact with Overseas Compatriot Affairs Commission, R.O.C. (Taiwan), overseas missionary offices, overseas Chinese cultural service centers, abroad organizations & people, Chinese embassy, overseas compatriot groups, act 8 roles as government representative, national sovereignty safeguard, relationship management, communication bridge, information transmission, business operation, resources integration & management to different subject & circumstance. So they need to have social skill, language, communication, oral expression, management, leadership, plan & design, marketing and accommodation 8 capabilities to play different role successfully. \n\nBesides, this research also suggests Overseas Compatriot Affairs Commission, R.O.C. (Taiwan), staff working abroad and colleagues who intend to work abroad in future respectively that they need to find out how to improve recognition of each role and how to strengthen each capability. Bring out workable direction for future further research. |
參考文獻: | 壹、中文部分\n于卓民\n2008 《國際企業：環境與管理》，台北：華泰。\n王秉鈞譯\n1995 《管理學》，台北：華泰。\n石田英夫\n1986 《日本企業的國際人事管理》，東京：日本勞動研究機構。\n田文彬、林月雲\n2003 <台灣歷年海外派遣管理研究分析>，《人力資源管理學報》，第3卷第3期，頁1-25。\n江明修\n2002 <公務人員各官等核心能力與訓練體系建立之研究>，台北：公務人員保障及培訓委員會委託研究。\n吳品慧\n1996 <外商在台子公司國家經理之管理活動與角色研究>，國立台灣大學國際企業學研究所碩士論文。\n吳偉文、李右婷\n2006 《人力資源管理-讀解職能密碼》,台北：普林斯頓。\n李玉娟\n2009 <臺北縣國小校長課程領導角色知覺與角色踐行之研究>，國立台北教育大學課程與教學研究所碩士論文。\n李盈慧\n1997 《華僑政策與海外民族主義（1912-1949）》，台北縣：國史館。\n李美芬\n2003 <國際人力資本量表之發展>，義守大學管理科學研究所碩士論文。\n李敏宰\n1993 <中韓兩國多國籍企業海外派遣人員人事問題之比較>，中國文化大學國際企業管理研究所碩士論文。\n李聲吼\n1997 《人力資源發展》，臺北：五南。\n周欣怡\n1996 <國家經理人角色與任務之內涵與演進－以在台外商為例>，國立台灣大學財務金融研究所碩士論文。\n林文政、楊尊恩\n2004 <職能模式在企業中實施之現況調查>，《人力資源管理年鑑》，中華人力資源管理協會。\n林敏萍\n2008 <馬來西亞華文獨立中學校長角色期望之研究>，慈濟大學教育研究所碩士論文。\n林清江\n1971 <教師角色理論與師範教育改革動向之比較研究>，師大教育研究所集刊，頁13。 \n林靖\n2003 <行政院人事行政局簡任人員及薦任主管人員管理核心職能及專業核心職能選定>，行政院人事行政局委託研究。\n林鍾沂、李嵩賢\n2007 <核心能力的策略地圖>，《T&D飛訊》，第62期，頁2-13。\n邱雅萍、柯宜禎、莊文隆\n2008 <組織社會化戰術、學習導向與外派人員海外適應之研究－以台商外派大陸人員為例>，《企業管理學報》，第77期，頁81-116。\n洪孟華\n2000 <教師角色知覺及其進修歷程之關係研究--以國小男性教師為例>，南華大學教育社會學研究所碩士論文。\n胡幼慧\n1996 《質性研究-理論、方法及本土女性研究案例》，台北：巨流。\n胡美貴\n2007 <台南縣國民小學訓導主任角色知覺與角色踐行之研究>，國立台南大學教管所學校行政組碩士論文。\n胡漢揚\n2003 <影響外派人員績效管理系統情境因素之探討>，國立成功大學企業管理學系碩士論文。\n胡龍騰等譯，Ranjit Kumar著\n2000 《研究方法-步驟化學習指南》，台北：學富。\n夏誠華\n2005 《民國以來的僑務與僑教研究（1912-2004）》，台北，樂學。\n翁望回審訂，羅雅萱等編譯，Stephen P. Robbins & Mary Coulter著 \n2008 《管理學》，台北：台灣培生敎育\n高景彬\n2000 <駐外人員人力資源管理制度對海外適應與工作績效影響之研究─以政府機關為例>，國立政治大學企業管理研究所碩士論文。\n高麗雀、徐南麗\n2002 <應用Mintzberg的十個角色理論探討管理能力的提昇>，花蓮，慈濟護理雜誌\n張火燦\n1994 <績效評估的模式及相關理論>，《人事管理月刊》，第31卷10期，頁12-14。\n張英陣\n2000 《社會工作研究方法》，台北：洪葉。\n張春興\n2000 《張氏心理學辭典》，台北：東華。\n張緯良\n2003 《人力資源管理》，台北：雙葉。\n莊仁馨\n2009 <桃園縣國民小學人事人員角色知覺與工作滿意度之研究>，國立台北教育大學教育政策與管理研究所碩士論文。\n莊佩綺\n2009 <高科技產業跨文化培育派外人員能力內涵之研究－以大陸發展為例>，雲林科技大學技術及職業教育研究所碩士論文。\n莊美鳳\n2006 <桃園縣高中職軍訓教官角色行為與工作績效之研究>，輔仁大學教育領導與發展研究所碩士論文。\n許哲昌\n2005 <海外派遣人員之人格特質、海外適應情形對其工作績效之影響-以中國石油股份有限公司為例>，國立嘉義大學管理研究所碩士論文。\n郭哲賓\n2005 <派遣員工之人格特質、角色壓力、組織承諾與組織公民行為之相關研究>，樹德科技大學經營管理研究所碩士論文。\n郭為藩\n1971 <角色理論在教育上的意義>，《師大教育研究所集刊》，頁15-43。\n郭為藩\n1993 《教育的理念》（第五版），台北：文景。\n陳佩榆\n2006 <外派經理人之知識、技術、能力（KSAs）與心理契約及離職傾向關係之研究>，立德管理學院國際企業管理研究所碩士論文。\n陳秉璋\n1991 《社會學理論（第四版）》，台北：三民。\n陳貞芳\n1996 <花東地區六班國小教師行政工作角色壓力之研究>，國立花蓮師範學院國民教育研究所碩士論文。\n陳烈甫\n1987 《華僑學與華人學總論》，台北：臺務商務印書館。\n陳勝文\n2003 <外派人員之人力資源管理對其績效影響之研究--以亞洲九國為例>，國立成功大學工業管理科學研究所碩士論文。 \n陳傳宗\n2003 <國民小學總務主任角色壓力與工作滿意關係之研究－以桃園縣、台北縣為例>，國立台北師範學院國民教育研究所碩士論文。\n陳歆瑜\n2006 <產業全球化人力之佈局-甄選跨國專業經理條件之研究>，銘傳大學國際事務研究所碩士論文。\n陳樹強\n1992 <民國以來僑務政策之研究－三民主義僑務政策之實踐與評估>，中國文化大學三民主義研究所博士論文。\n黃一峰、陳衍宏\n2007 <從核心職能觀點探討能力型政府建構之策略>，《人事月刊》，第44卷第5期，頁3-11。\n黃英忠\n1995 《現代人力資源管理》，台北：華泰。 \n黃家懋\n2005 <臺北市公立國民小學校長角色期望與角色踐行之研究>，臺北市立師範學院國民教育研究所\n楊台寧\n1988 <中美日海外經理人員之選任>，《多國籍企業第四屆學術研討會論文集》，頁59-68。\n葉千芷\n2009 <幼兒教師專業角色知覺與社會地位知覺之相關研究-以中部地區為例>，國立台中教育大學幼兒教育學系碩士論文。\n賈馥茗（總編纂）\n2000 《教育大辭書（四）》，台北：國立編譯館。\n監察院\n2004 《我國海外華僑文敎服務中心之定位與功能專案調查研究報告刊》，台北：監察院外交及僑政委員會。\n趙必孝\n1998 《國際人力資源與管理－理論與實證》，台北：華泰。 \n趙義隆、于卓民、謝文雀\n1998《國際企業管理》，台北：空大。\n齊萱\n2005 <技職體系大學校院系所主管角色之探究>，國立台北護理學院醫護教育研究所碩士論文。\n劉榮輝\n2007 <桃園縣國民小學新聞公關人員角色認知與媒體關係之研究>，國立台灣師範大學社會教育學在職進修碩士班碩士論文。\n潘明宏、陳志瑋譯\n2003 《最新社會科學研究方法》。台北：韋伯。\n潘淑滿\n2003 《質性研究：理論與應用》，台北：心理。\n蔡文輝\n1990 《功能理論派森斯（T. Parsons）》，台北市：風雲論壇。\n蔡文輝\n1994 《社會學理論》，台北：三民。\n蔡侑蓉\n2009 <人力資源事業夥伴角色類型之探討>，國立中央大學人力資源管理研究所碩士論文。\n蔡叔君\n1988 <我國多國籍企業海外派遣人員人事問題之研究>，中國文化大學企管研究所碩士論文。\n蕭武桐\n2002 《公務倫理》，台北：智勝。\n鍾如惠\n2009 <花蓮縣國民小學人事人員核心能力之研究>，國立東華大學公共行政研究所碩士論文。\n簡明城\n1993 <企業國際化海外派遣人力資源培育之研究>，中國文化大學國際企業研究所碩士論文。\n簡瑞蓮\n2000 <漸進式和急遽式專案主持人管理角色與新產品開發績效關係之研究>，國立中央大學企業管理研究所碩士論文。\n簡詩怡\n2000 <跨國企業外派人員跨文化能力內涵之研究>，國立台灣師範大學工業科技教育研究所碩士論文。\n魏佳卿\n2009 <職能理論探討：人力資源客戶經理職能之個案研究>，國立交通大學管理學院碩士在職專班碩士論文。\n\n貳、英文部分\nAllport, G.W.\n1961 Pattern and Growth in Personality, New York:Holt, Rinehart & Winston. \nAycan, Z. \n1997 Expatriate Adjustment as a Multifaceted Phenomenon: Individual and Organizational Level Predictors. International Journal of Human Resource Management, 8(4): 454-456. \nBarham, K., & Wills S.\n1992 Management Across Frontier: Identifying the Competencies of Successful International Managers, Berkhmsted, UK: Ashridge Management College.\nBartlett, C.A. and Ghoshal, S.,\n1989 Managing Across Boarders. Cambridge: HBS Press, M.A.\nBiddle, B. J. & Thomas, E. J.\n1966 Role Theory: Concepts and Research, New York: John Wiley.\nBlack, J.S. & Gregersen, H.B.\n1999 The Right Way to Manage Expats.Harvard Business Review, 77(2): 52-63. \nBlack, J.S. & Stephens, G.K.\n1989 The Influence of The Spouse on American Expatriate Adjustment and Intent to Stay in Pacific Rim Overseas Assignments. Journal of Management, 15: 529-544. \nBlocklyn, P. L.,\n1989 Developing The International Executive,” Personnel, Vol. 66,No.3,pp.44-47.\nBoyatzis, D.,\n1982 The Competence Manager: A Model for Effective Performance, N.Y.: John Wiley & Son. \nBreet, J. M. and Stroh, L. K.,\n1995 Willingness to Relocate Internationally,” Human Resource Management, Vol.34,No.3,pp.405-424.\nBrislin, R. W.\n1981 Cross-Cultural Encounters, New York: Pergamon Press.\nCaligiuri, P.M.\n2000 Selecting Expatriates for Personality Characteristics: A Moderating Effect of Personality on the Relationship Between Host National Contact and Cross-Cultural Adjustment. Management International Review, 40(1):61-80. \nCatano, V. M.,\n1998 Appendix 1: Competencies: A Review of The Literature and Bibliography, Canadian Council of Human Resources Associations（http://www.chrpcanada.com/en/phaseIreport/appendix.asp）\nCoffey, A., & Atkinson, P., \n1996 Making Sense of Qualitative Data. Thousand Oaks, CA: Sage Publication.\nCreswell, J. W.\n 1998 Qualitative Inquiry and Research Design: Choosing Among Five Traditions. Thousand Oaks, CA: Sage.\nCui, G.and Awa, N.E.\n1992 Measuring Intercultural Effectiveness: An Intergrative Approach.International Journal of Intercultural Relations. Vol.16, pp.311-328.\nDowling, P.J., Welch, D.E. & Schuler, R.S.\n1999 International Human Resource Management. South-Western College Publishing. \nDrucker, P. F. \n1974 Management: Tasks, Responsibility, Practices, Big Apple Tuttle-Mori Agency,Inc.\nEvans, P., Pucik, V., and Barsoux, J.L.\n2002 The Global Challenge: 74 International Human Resource, McGraw- Hill Irwin.\nGonzalez, R. F. and A.R. Negandhi\n1967 The United States Executive ： His Orientation and Career Pattern, Michigan States University.\nGuba, E. G, & Lincoln, Y. S.\n 1984 Naturalistic inquiry, Newbury Park, CA: Sage.\nHawes, F. & Kealey, D.J.\n1981 An Empirical Study of Canadian Technical Assistants. International Journal of Intercultural Relations, 5:239-258. \nHixon, A.L.\n1986 Why Corporations Make Haphazard Overseas Staffing Decisions. Personnel Administrator, 31(3): 91-94. \nHoy, W. K. & Miskel, C. G.\n1987 Educational Administration: Theory Research and Practice(3rd). New York: Random House.\nJohnston, M. B.,\n1974 Training Needs of Americans Working Aboard, Social Change, reprinted in M. B. Johnston, Training Needs of Overseas Americans as Seen by Their National Co-Workers in Asia, IDR/ Focus, vol.4, p.21. \nKahn,R.L.,Wolfe,D.M.,Quinn,R.P.,Snoek,J.D. & Rosenthal,R.A.\n1964 Organizational Stress：Stress in Role Conflict and Role Ambiguity. New York：John Wiley.\nKatz, D., & Kahn, R.,\n1978 The Social Psychology of Organizations (2nd ed.). New York: John Wiley. \nKnowles, M. \n1980 The Modern Practice of Adult Education, Chicago：Association Press/Follett.\nLau, et al.\n1980 The Nature of Managerial Work in the Public Sector, Public Administration Review, 40(5):513-520.\nLinton, R.,\n1945 The Cultural Background of Personality. N. Y.: Appleton Century Crofts. \nLucia, A. D. and R. Lepsinger\n1999 The Art and Science of Competency Models:Pinpointing Critical Success Factors in Organizations. San Francisco:Jossey-Bass\nMary, B.T., and Gary, D.G\n1995 Corporate Selection Strategy in Selmer J.`s Expatriate Management. \nMcClelland, D. C.\n1973 Testing for Competence Rather Than for Intelligence, American Psychologist, Vol. 5, No. 3pp.1-24\nMcClelland, D. C. & Burnham. D. H.\n1976 Power is The Great Motivator, Harvard Business Review. 54(2). pp.100-110.\nMcEnery, J. & DesHarnais, G.\n1990 Culture Shock, Training and Development Journal, 44(4): 43-47.\nMendenhall, M.E., Dunbar, E. & Oddou, G.\n1987 Expatriate Selection, Training and Career-Pathing: a Review and A Critique. Human Resource Planning, 26(3): 334-345. \nMendenhall, M.E., Kuhlmann, T.M. & Stahl, G.K. (Eds.)\n2001 Developing Global Business Leaders: Policies, Processes, and Innovations. Westport: Quorum. \nMiborrow, G.\n1988 Crafty Management, Management Today, 322-351\nMilkovich, T. G., & Newman, M. J.,\n1999 Compensation, N.Y.: McGraw-Hill\nMinichiello V., Aroni R., Timewell E. & Alexander L.\n1995 In-depth Interviewing, Second Edition. South Melbourne: Longman.\nMintzberg, H.\n1973 The Nature of Managerial Work,New York: Harper and Row, Pub., 93-94\nMurphy, K. R. & Cleveland, J. N.\n1991 Performance Appraisal: An Organizational Perspective. Needham Heights, MA: Allyn & Bacon.\nOddou, G.R. & Mendenhall, M.\n2000 Expatriate Performance Appraisal: Problems and Solutions. In Mendenhall, M. & Oddou, G. (ed.)Readings and Cases in International Human Resource Management. South-Western College Publishing, pp. 213-223. \nOwens, R. G.\n2004 Organizational Behavior in Education (8th ed. ) : Adaptive Leadership and School Reform. Boston, MA: Allyn and Bacon.\nParry,S.B,\n2000 Training : The Quest for Competence, Taipei:Grand Pacific Management International Corp.\nParsons, T.,\n1961 The School Class as A Social System –Some of Its Function in American Society. New York: Free Press. \nQuinn, R. E.\n1988 Beyond Rational Management:Mastering the Paradoxes and Competing Demands of High Performance, San Francisco: Jossey-Bass, 83-88.\nReitman. S. M. \n1971 Role. Interaction of The Social Sciences, Ed. By Bills, D. L., New York: MacMillian & The Free Press, Vol. 13, pp.546-558\nRobinson, R.D.\n1984 Internationalization of Business:An Introduction, Chicago, Ill.:Dryden Press \nRonen, S.,\n1989 Training the International Assignees in Irwin L. Goldstein and Associates. Training and Development in Organizations, San Francisco: Jossey-Bass,.\nRubin, A., Babbie, E. R.\n1993 Research Methods for Social Work 2nd ed. Pacific Grove, CA: Brooks/Cole.\nSarbin, T. R.,\n1968 Role.In D.L.Skill.(ed)International Encyclopedia of the SocialSciences. The MacMillan Campany & The Free Press, 1( 13) ,546-571 \nSears, David O. , Letitia A. P. & Shelly E. Tayolr,\n1991 Social Psychology, 7th (ed.) Englewood-Cliff, NJ:Prentice-Hall, Inc. \nSelmer, J.\n2001 Psychological Barriers to Adjustment and How They Affect Coping Strategies: Western Business Expatriates in China. International Journal of Human Resource Management, 12(2): 151-165. \nShapira, Z. and Dunbar, R. L. M.\n1980 Testing Mintzberg’s Managerial Roles Classification Using an In-Basket Simulation, Journal of Applied Psychology, 65(1): 87-95\nShenkar, O., Ronen, S., Shefy, E. and Chow, I. H. S.\n1998 The Role Structure of Chinese Managers, Human Relations, 51: 65.\nShye, S. E. and Hoffman, M.\n1994 Introduction to Facet Theory, California: Sage.\nSpencer, L.M. & Spencer, S.M.,\n1993 Competence at Work:Models for Superior Performance. New York:John Wiley & Sons, Inc.\nStacy A. Goff.\n2007 Distinguishing Pm Competence in Training and Development, Organizational Assessment and Certification. http://www.projectexperts.com.\nStark, J. S.; Briggs, C. L. & Rowland-Popiawski, J.\n2002 Curriculum Leadership Roles of Chairpersons in Continuously Planning Departments. Research in Higher Education, 43(3), 329-356.\nStone, R. J.,\n1991 Expatriate Selection and Failure, Human Resource Planning, vol. 14, no.1, , pp.9-18. \nStroh, L.K.\n1995 Predicting Turnover Among Repatriates: Can Organizations Affect Retention Rates? International Journal of Human Resource Management, 6(2): 443-457. \nTakeuchi, R., Yun, S. & Russell,\n2002a J.E.A. Antecedents and Consequences of The Perceived Adjustment of Japanese Expatriates in The USA. International Journal of Human Resource Management, 13(8): 1224-1244. \nTung, R.L.\n1981 Selecting and Training of Personnel for Overseas Assignments. Columbia Journal of World Business, 16: 68-78. \nTung, R. L. & Andersen, A. \n1997 “Exploring International Assignees”Viewpoint: A Study of the Expatriation/Repatriation Process. Chicago IL: Arthur Andersen, International Executive Services.\nTurner, J. H.\n1986 The Structure of Sociological Theory, Chicago： The Dorsey Press\nUhlfelder, H.\n1996 It’s a New World Out There, Journal for Quality and Participation, Jun.: 26-35.\nUlrich, D. & Brockbank, W., \n2005 Role Call.People Management, 11(12):24-28. \nWeber, Y. \n1995 Corporate Cultural Fit and Performance in Mergers and Acquisitions”, Human Relations, 49(9) ,81-90\nZeira, Y. & Banai, M.,\n1985 Selection of Expatriate managers in MNCs ： The Hostenvironment of View, Study of Management and Organization, xv, 1, 33-51.\nZemke, Ron and Susan Zemke.\n1999 Putting Competencies to Work, Training, Vol. 36, No. 1, pp.70-76. | 描述: | 碩士 國立政治大學 行政管理碩士學程 92921070 98 |
資料來源: | http://thesis.lib.nccu.edu.tw/record/#G0929210701 | 資料類型: | thesis |
| Appears in Collections: | 學位論文 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 070101.pdf | 1.53 MB | Adobe PDF2 | View/Open | |
| 070102.pdf | 1.53 MB | Adobe PDF2 | View/Open |
Google ScholarTM
Check
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.