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Title: Technology acceptance in the public sector: An empirical study of a knowledge management system in Kaohsiung city government
Authors: Chu,Pin-Yu;Wu,Tai-Zu;Lee,Chien-Hao
Contributors: 政大公行系
Keywords: electronic government;KM, knowledge management;extended TAM, technology acceptance model;public sector, Taiwan;e-government;public sector;perceived usefulness;ease of use;behavioural intention;behaviour
Date: 2009
Issue Date: 2013-09-10
Abstract: This research investigates the applicability of the extended Technology Acceptance Model (TAM) to user acceptance of a Knowledge Management System (KMS) in the public sector. Significant positive relationships between perceived usefulness, ease of use, behavioural intention, and behaviour were consistent with previous research results. The observed mediating role of perceived usefulness in the relationship between ease of use and behavioural usage was also in consonance with earlier findings of similar research in the private sector. Cognitive instrumental processes, including job relevance, output quality, result demonstrability, and perceived ease of use significantly affect perceived usefulness. Policy implications and recommendations for promoting KMSs in the public sector are further discussed.
Relation: International Journal of Management and Decision Making, 10(5/6), 341-358
Data Type: article
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Appears in Collections:[公共行政學系] 期刊論文

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