公共服務倫理的理論架構與規範作法

Abstract

政府文官必須展現高度廉潔的公共服務倫理行為，這是許多國際機構進行政府競爭力評比時所採用的重要指標，因為不乾淨透明的政府管制與服務過程會增加人民額外負擔，絕對是不符合民主政治的道德要求，也嚴重影響人民對政府和公共服務從事者的信任感。OECD 對各成員國所建議的政府改造重點工作之一，也包括要求建立起確保公共服務的各項倫理基礎工程，藉此贏得公民信任。本文的重點是建立一個績效導向的政府公共服務倫理理論觀點，並據以討論許多重要面向的規範，另外輔以 OECD 國家的經驗為說明，提供台灣政府重建一套公共服務倫理制度的參考。

Government employees have to demonstrate a high standard of ethics and integrity in conducting public service. Ethical standards are one of the key indicators adopted by many international institutes to evaluate the competitiveness of the public sector. As long as the service or regulatory process of the public sector is lacking transparency and effective anti-corruption mechanisms, the public, as the citizen or the customer, will have to pay extra burdens that eventually will cause its dissatisfaction and loss of trust in the government. Recognizing the importance of such a critical issue, many member countries of the OECD have begun to undertake efforts to restructure or rebuild ethical infrastructures. The purpose of this paper is first to propose a new theoretical framework of public service ethics that is centered on performance accountability. The remainder of the paper will explain how the framework can be implemented in practice by analyzing the experience of the OECD nations and the International Transparency.