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https://ah.lib.nccu.edu.tw/handle/140.119/61362
題名: | 電子化政府評估:內、外顧客服務鍊整合研究 | 其他題名: | Exploring internal and external service chains of electronic government services | 作者: | YEH,SHANG-CHING; CHU,PIN-YU | 貢獻者: | 政大公行系 | 關鍵詞: | electronic government (e-government), government-to-citizen (G2C);government-to-employee (G2E), internal marketing, internal service quality, internal customer satisfaction, external customer satisfaction, the satisfaction mirror effect, the service profit chain (SPC) | 日期: | May-2008 | 上傳時間: | 17-Oct-2013 | 關聯: | 2008台灣公共行政與公共事務系所聯合會年會暨國際學術研討會(TASPAA) | 資料類型: | conference |
Appears in Collections: | 會議論文 |
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2008.042.pdf | 1.01 MB | Adobe PDF2 | View/Open |
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