政大學術集成


Please use this identifier to cite or link to this item: https://ah.nccu.edu.tw/handle/140.119/61362


Title: 電子化政府評估:內、外顧客服務鍊整合研究
Other Titles: Exploring internal and external service chains of electronic government services
Authors: YEH,SHANG-CHING;CHU,PIN-YU
Contributors: 政大公行系
Keywords: electronic government (e-government), government-to-citizen (G2C);government-to-employee (G2E), internal marketing, internal service quality, internal customer satisfaction, external customer satisfaction, the satisfaction mirror effect, the service profit chain (SPC)
Date: 2008-05
Issue Date: 2013-10-17 12:03:07 (UTC+8)
Relation: 2008台灣公共行政與公共事務系所聯合會年會暨國際學術研討會(TASPAA)
Data Type: conference
Appears in Collections:[Department of Public Administration ] Proceedings

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