Value Proposition in Mobile Government

Abstract

This paper aims at providing an integrated framework and process for identifying and assessing values in mobile government applications. Value proposition with related management issues of offering and delivering mobile government services to citizens, businesses, and government agencies are described and discussed. Based on a business model perspective, we further specify and structurally link constituents, values, services, and indicators for mobile government systems. The proposed approach and results could be valuable for adoption to guide the planning and evaluation of value-centric mobile government strategies and projects.