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https://ah.lib.nccu.edu.tw/handle/140.119/63888
題名: | ISSUES IN IMPLEMENTING INFORMATION TECHNOLOGY SERVICE MANAGEMENT | 作者: | Chen, Ada Hui-Chuan ; Chou, Shrane-Koung 周宣光 |
貢獻者: | 資管系 | 關鍵詞: | ITSM; ITIL; Limits-to-Value Framework | 日期: | Jun-2010 | 上傳時間: | 17-Feb-2014 | 摘要: | Information Technology Service Management (ITSM) is gaining popularity both in the public and private sectors. Organizations regard it as an opportunity to upgrade their IT service quality, improve business performance and gain competitive advantages. However, many ITSM implementation projects failed. In this study, we first review the process of implementing ITSM using the Limits-to-Value framework. Second, we identify major barriers in implementing ITSM. Organizations should take proper measures in overcoming these barriers to ensure successful implementation of ITSM. | 關聯: | Service Science Journal, 1(2), 13-17 | 資料類型: | article |
Appears in Collections: | 期刊論文 |
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