Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/64090
題名: | A Synthesis of Semantic Social Network and Attraction Theory for Innovating Community-Based e-Service | 作者: | 苑守慈 Yuan, Soe-Tsyr ;費彥霖; Fei, Yan-Lin |
貢獻者: | 資管系 | 關鍵詞: | Semantic social network; Attraction theory; Network analysis; Service Science | 日期: | 五月-2010 | 上傳時間: | 21-二月-2014 | 摘要: | There is a growing market for services and an increasing dominance of services in economies worldwide. From an economic perspective, services grow steadily more important and will be increasingly offered and deployed via the Internet. A good example is a community-based e-service that represents the provision of e-service to a community of individuals or business partners. This paper presents a method that can identify the promising and valuable new service features for innovating a given community e-service. Based on a service ontology and the combination of semantic social network and perception science, the method has three steps. First, through the semantic social network, identify the customer segments based on the same need. Second, to sustain the service attraction to the customers of a customer segment, manipulate the service choice set based on the attraction effect defined in perception science. Third, for service innovation and transformation, identify the new necessary enhanced service components based on a social-network-based analysis of the emergence behavior of customers on the e-service platform. The preliminary evaluation results also justify our claimed contributions for community-based e-services, i.e., a systematic method to manage customer segmentation well, sustain the service attraction, and identify new services required through a combination of semantic social network, perception science, and social network analysis. | 關聯: | Expert Systems with Applications, 37(5), 3588-3597 | 資料來源: | http://www.sciencedirect.com/science/article/pii/S0957417409008999 | 資料類型: | article | DOI: | http://dx.doi.org/10.1016/j.eswa.2009.10.033 |
Appears in Collections: | 期刊論文 |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
35883597.pdf | 1.25 MB | Adobe PDF2 | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.