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Title: Action research as a bridge between two worlds: Helping the NGOs and humanitarian agencies adapt technology to their needs
Authors: Chang, Yao-Jen;Liao, Rhi-Hua;Wang, Tsen-Yung;Chang, Yao-Sheng
Contributors: 社工所
Keywords: NGO;Action engagement;Evaluation;Reflection
Date: 2010
Issue Date: 2014-03-20 17:49:13 (UTC+8)
Abstract: This paper reflects upon the process of introducing social media systems into supported employment programs for peoples with severe mental illness in Taipei. Such intervention represents the encounter of two different worlds that are often-unknown to each other, i.e. IT student engineers and job coaches in NGOs. With the participatory and cyclic feature of action research approach, the process can be divided into three stages: technology-led stage, mutual infusion stage, and service-led stage. The focus of this research is to illustrate how action research provides a site for the infusion of two different horizons, that is technology experts in academia and social service providers in NGOs. The existing problems in the use of IT within NGOs were studied and changes through co-inquiry and interventions were implemented towards better utilization of IT and higher levels of service qualities. The researchers utilized an action research approach to investigate the problems, plan the actions, intervene, assess the effectiveness resulting from the actions, and specify learning outcomes.
Relation: Systemic Practice and Action Research, 23(3), 191-202
Data Type: article
Appears in Collections:[社會工作研究所] 期刊論文

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