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Title: Reinventing Government through On-line Citizen Involvement in the Developing World: A Case Study of Taipei City Mayor's E-mail Box in Taiwan
Authors: 陳敦源;黃東益;蕭乃沂
Keywords: public management;e-government;citizen involvement
Date: 2006-12
Issue Date: 2008-11-12 09:34:18 (UTC+8)
Abstract: Since the 1980s, a global administrative reform movement is reshaping the relationship between citizens and state. A major concern is how government can be more responsive to the governed through citizen participation. However, the more citizens participate, the more costly it is to govern. And the application of new information and communication technology (ICT) seems to be a cure for this limitation. In this research, authors take the Taipei City Mayor’s e-mail-box (TCME) in Taiwan as a case to illustrate the complex relationships among citizen involvement, e-government and public management. After a series of empirical investigations, the authors show that although ICT can reduce the cost of citizen involvement in governing affairs, it cannot increase citizens’ satisfaction with government activities without reforming the bureaucratic organisation, regulatory structure, and managerial capacities of the public sector. The results could be helpful to public managers in planning and evaluating online governmental services in the developing countries.
Relation: Public Administration and Development,26(5),409-423
Data Type: article
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Appears in Collections:[公共行政學系] 期刊論文

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