企業創新持續性之探討與研究

Abstract

在競爭激烈的環境中，企業不僅要主動創新，而且還必須不斷創新以保持競爭力。在快速發展成熟和新興技術的不斷帶給企業新的挑戰，因此更新和追踪企業如何持續創新是非常重要的。 \n本研究的目的是要了解，衡量，並保持業務創新的可持續性。本研究的核心探討：（1）如何衡量企業創新，（2）公司有什麼需要注意的，以持續創新，以及（3）識別在以前未被研究討論到的創新影響因素。 \n總而言之，本研究分為三個階段。第一階段旨在展示如何衡量企業創新和研究的相關文獻。分析了影響創新的成功經驗，研究已國際性創新競賽的創新所採用的標準，綜合分析出以下這些因素：企業文化和管理，以市場為導向的產品和服務，管理良好的客戶關係，資訊技術，創新戰略，人力資源管理和企業流程管理的明確的方向。第二階段旨在:企業在獲獎多年之後如何持續創新。這項研究追蹤在2009-2012年期間各獲獎企業的財務表現，並選擇性能較差的企業作為選擇的個案樣本。結果顯示，如果經濟表現之上的第一年和第二年維持在高於產業類別平均水平，則在第三年仍可保持住續性。第3階段為影響創新的可持續發展，通過深度訪談的結果，結果表明，良好的客戶關係和明確創新方向對創新的可持續性有較高的影響性，此外，結果發現了一個潛在因素 - 知識管理。

In a highly competitive environment, companies must not only initiate innovation but also must continue to innovate to maintain competitiveness. Rapid advances in both established and emerging technologies continue to bring new challenges to companies and so updating and tracking how companies sustain innovation is very important.\nThe purpose of this study is to understand, measure, and maintain the sustainability of business innovation. The core of this research explores: (1) how to measure business innovation, (2) what companies need to pay attention in order to sustain innovation, and (3) how to identify factors that have not been mentioned in previous studies.\nIn summary, this study is divided into three phases. Phase 1 seeks to show how to measure business innovations and investigate the relevant literature. This studt then sorts and analyzes the factors that affect the success of innovations, examine the criteria that have been used in innovation competition between nations, and summarize those factors based on the following categories: Business Culture and Management, Market-Oriented Products and Services, Well-Managed Customer Relationships, Information Technology, Clear Direction of Innovation Strategies, Human Resources Management, and Company Process Management. Phase 2 seeks to provide understanding of how firms can sustain innovation over years time and how companies that have won national awards are faring four years later. The study also compares the industry it belongs to in terms of revenue performance during the period 2009–2012 and chooses poor-performing companies as selected case samples. The result shows that if financial performance is sustained above the industry section in the first and second year, it usually remains above average in the third year. Phase 3 provide understanding of the factors affecting the innovation sustainability, through deep interviews, the result shows that Well-Managed Customer Relationship and Clear Direction of Innovation Strategies are most likely have a great impact of innovation sustainability, besides, the result found a potential factor - Knowledge Management.