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Title: Abusive supervision and subordinate emotional labor: The moderating role of openness personality
Authors: Wu, Tsung-Yu;胡昌亞
Wu, Tsung-Yu;Hu, Changya
Contributors: 企管系
Date: 2011.04
Issue Date: 2014-10-30 17:31:47 (UTC+8)
Abstract: We investigated the differential relationships between abusive supervision and two emotional labor strategies used by subordinates (surface acting and deep acting). Furthermore, we examined whether subordinates' openness personality moderated the above relationships. Using the questionnaire survey method, we collected data from 210 employees in China. The results of hierarchical regression showed that abusive supervision related positively to surface acting (regulating facial expression) but negatively to deep acting (regulating inner feeling). Openness personality moderated the relationships between abusive supervision and the two emotional labor strategies, such that the relationships were stronger for employees with lower openness. Findings of our study contribute to the literature on workplace emotions and negative leadership.
Relation: Journal of Applied Social Psychology, 43(5), 956-970
Data Type: article
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Appears in Collections:[企業管理學系] 期刊論文

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