Impact of E-governance on Businesses – Model Development and Case Study

Abstract

The success of e-government policies and projects hinges on a robust assessment strategy that provides not only a valuable understanding of the impacts on stakeholders, but also an effective feedback mechanism for mid-course corrections. This study examines the antecedents of the impact assessment of e-governance in the context of an integrated model. The model incorporates a wide variety of important factors from previous research into a single theoretical framework provided by the e-government value chain model and the Information System success model. A government-to-business (G2B) case is utilized to operationalize the model into survey questions. The current chapter presents the results of the G2B survey and summarizes the key findings from the impact assessment of G2B. The knowledge gained from this study will help pave a path for future e-governance initiatives and improve our understanding of the key factors affecting the success of e-governance.