Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/73098
DC Field | Value | Language |
---|---|---|
dc.contributor | 資管系 | |
dc.creator | 楊亨利 | zh_TW |
dc.creator | Yang, Heng-Li;Liu, Chi-Lun | |
dc.date | 2009-01 | |
dc.date.accessioned | 2015-01-21T03:18:03Z | - |
dc.date.available | 2015-01-21T03:18:03Z | - |
dc.date.issued | 2015-01-21T03:18:03Z | - |
dc.identifier.uri | http://nccur.lib.nccu.edu.tw/handle/140.119/73098 | - |
dc.description.abstract | Blogging, which is a relatively new medium in personal communication and collaboration, can help enterprises overcome some difficulties in conventional customer service management. However, blog functions remain limited. This study proposes a novel standard for managing customer service processes, in which language-action is integrated into blogs to leverage blog characteristics. This standard comprises new specified dialogue patterns for collaboration, suggested customer service processes, and supporting system architecture. Furthermore, a scenario is provided that demonstrates use of this standard. | |
dc.format.extent | 3307250 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.relation | Computer Standards & Interfaces,31(1),227-245 | |
dc.subject | Blog; Collaboration; On-line customer service; Language-action perspective; Dynamic workflow management system | |
dc.title | A new standard of on-line customer service process: Integrating language-action into blogs | |
dc.type | article | en |
dc.identifier.doi | 10.1016/j.csi.2007.12.003 | en_US |
dc.doi.uri | http://dx.doi.org/http://dx.doi.org/10.1016/j.csi.2007.12.003 | en_US |
item.fulltext | With Fulltext | - |
item.grantfulltext | restricted | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.openairetype | article | - |
item.cerifentitytype | Publications | - |
Appears in Collections: | 期刊論文 |
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