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https://ah.lib.nccu.edu.tw/handle/140.119/73677
題名: | DO KNOWLEDGE WORKERS USE E-MAIL WISELY? | 作者: | 管郁君 Huang, Eugenia Y.;Lin, Sheng Wei |
貢獻者: | 資管系 | 日期: | Dec-2009 | 上傳時間: | 5-Mar-2015 | 摘要: | This study investigates the e-mail usage behavior of knowledge workers through an in-depth literature review and a focus group discussion. It finds that people are ruled by e-mail, but think otherwise. In daily usage, many of the weaknesses of e-mail are converted into strengths, and having an information system background does not necessarily lead to sophistication in using e-mail tools. Further, users regard e-mail as a print medium rather than an interactive medium, and it has to a great extent replaced face-to-face communication in the workplace. E-mail users use the medium`s carbon copy and forwarding features habitually and not out of necessity, and they do not usually handle work-related and personal e-mail messages separately. Finally, users seek opportunities to learn about e-mail functionality out of convenience, but these are not attained with ease. A contrast between these findings and conventional wisdom is drawn. | 關聯: | Journal of Computer Information Systems,50(1),65-73 | 資料類型: | article |
Appears in Collections: | 期刊論文 |
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File | Description | Size | Format | |
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KNOWLEDGEWORKERS.pdf | 156.76 kB | Adobe PDF2 | View/Open |
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