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https://ah.lib.nccu.edu.tw/handle/140.119/74020
題名: | Does uncertain demand affect service quality? | 作者: | Chen C.-M.; Chiu H.-H.;Chi, Yan-Ping ; Wu S.-C. 季延平 |
貢獻者: | 資管系 | 關鍵詞: | Uncertain demand; Capital–labor ratio; Service quality; Hotel industry | 日期: | Apr-2015 | 上傳時間: | 25-Mar-2015 | 摘要: | The purpose of this article is to investigate the impact of demand uncertainty on labor intensity as well as service quality. Theoretical predictions are mixed: on the one hand, risk aversion leads hotels to choose a lower level of capital in response to demand uncertainty, thereby leading to higher labor intensity; on the other hand, the demand-enhancing benefit of service quality may be weakened due to demand uncertainty, thereby leading to a lower service quality decision. Using the data of international tourist hotels in Taiwan, this article shows that demand uncertainty leads to a positive impact on hotels` labor intensity. In addition, hotels located in markets with a higher degree of concentration, having more diversified revenue sources, or belonging to hotel chains also tend to exhibit higher labor intensity. | 關聯: | International Journal of Hospitality Management, 46, 76-78 | 資料類型: | article | DOI: | http://dx.doi.org/10.1016/j.ijhm.2015.01.013 |
Appears in Collections: | 期刊論文 |
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j.ijhm.2015.01.013.pdf | 260.16 kB | Adobe PDF2 | View/Open |
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