Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/74020
DC Field | Value | Language |
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dc.contributor | 資管系 | - |
dc.creator | Chen C.-M.; Chiu H.-H.;Chi, Yan-Ping ; Wu S.-C. | - |
dc.creator | 季延平 | - |
dc.date | 2015-04 | - |
dc.date.accessioned | 2015-03-25T02:13:34Z | - |
dc.date.available | 2015-03-25T02:13:34Z | - |
dc.date.issued | 2015-03-25T02:13:34Z | - |
dc.identifier.uri | http://nccur.lib.nccu.edu.tw/handle/140.119/74020 | - |
dc.description.abstract | The purpose of this article is to investigate the impact of demand uncertainty on labor intensity as well as service quality. Theoretical predictions are mixed: on the one hand, risk aversion leads hotels to choose a lower level of capital in response to demand uncertainty, thereby leading to higher labor intensity; on the other hand, the demand-enhancing benefit of service quality may be weakened due to demand uncertainty, thereby leading to a lower service quality decision. Using the data of international tourist hotels in Taiwan, this article shows that demand uncertainty leads to a positive impact on hotels` labor intensity. In addition, hotels located in markets with a higher degree of concentration, having more diversified revenue sources, or belonging to hotel chains also tend to exhibit higher labor intensity. | - |
dc.format.extent | 266407 bytes | - |
dc.format.mimetype | application/pdf | - |
dc.relation | International Journal of Hospitality Management, 46, 76-78 | - |
dc.subject | Uncertain demand; Capital–labor ratio; Service quality; Hotel industry | - |
dc.title | Does uncertain demand affect service quality? | - |
dc.type | article | en |
dc.identifier.doi | 10.1016/j.ijhm.2015.01.013 | en_US |
dc.doi.uri | http://dx.doi.org/10.1016/j.ijhm.2015.01.013 | en_US |
item.grantfulltext | restricted | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.fulltext | With Fulltext | - |
item.openairetype | article | - |
item.cerifentitytype | Publications | - |
Appears in Collections: | 期刊論文 |
Files in This Item:
File | Description | Size | Format | |
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j.ijhm.2015.01.013.pdf | 260.16 kB | Adobe PDF2 | View/Open |
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