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https://ah.lib.nccu.edu.tw/handle/140.119/75020
題名: | An integrated model for business process re-engineering | 作者: | Lee, Y.-C.;Chu, Pinyu 朱斌妤 |
貢獻者: | 公行系 | 關鍵詞: | Balanced scorecard approach; Business process re-engineering; Dynamic capabilities; Dynamic environment; Information and Communication Technologies; Customer satisfaction; Engineering; Information technology; Reengineering; Strategic planning | 日期: | Sep-2009 | 上傳時間: | 7-May-2015 | 摘要: | This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly. | 關聯: | ICACTE 2009 - Proceedings of the 2nd International Conference on Advanced Computer Theory and Engineering,2(),1759-1766 | 資料類型: | conference |
Appears in Collections: | 會議論文 |
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