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Title: An integrated model for business process re-engineering
Authors: Lee, Y.-C.;Chu, Pinyu
Contributors: 公行系
Keywords: Balanced scorecard approach;Business process re-engineering;Dynamic capabilities;Dynamic environment;Information and Communication Technologies;Customer satisfaction;Engineering;Information technology;Reengineering;Strategic planning
Date: 2009-09
Issue Date: 2015-05-07 15:28:19 (UTC+8)
Abstract: This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly.
Relation: ICACTE 2009 - Proceedings of the 2nd International Conference on Advanced Computer Theory and Engineering,2(),1759-1766
Data Type: conference
Appears in Collections:[公共行政學系] 會議論文

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