Collaborative sense-making: A case study

Abstract

This paper aims to re-examine the process of sense-making by focusing on its "collaborative" aspects and to build up a theoretical framework based on a case study. The results indicated that collaborative sense-making appeared more like a communicative process than a set of fixed structure. On the other hand, the "collaborative sense-making space" could be identified to portray the forming of momentary task strategies metaphorically as the temporality of a collective state of mind. Collaborative sense-making theory enabled the individuals to grasp the emerging process of meaning and structure in their daily communicative activities. In this perspective, future researchers may need to focus more on the dynamic process of the theory. It pinpoints a paradigm shift toward action and practice.