Please use this identifier to cite or link to this item:
https://ah.lib.nccu.edu.tw/handle/140.119/76118| DC Field | Value | Language |
|---|---|---|
| dc.contributor | 資管系 | |
| dc.creator | Hsieh, Pei-Hung;Hsu, Shih Ming;Yuan, Soe-Tysr | |
| dc.creator | 謝沛宏;苑守慈 | zh_TW |
| dc.date | 2010 | |
| dc.date.accessioned | 2015-06-29T09:50:03Z | - |
| dc.date.available | 2015-06-29T09:50:03Z | - |
| dc.date.issued | 2015-06-29T09:50:03Z | - |
| dc.identifier.uri | http://nccur.lib.nccu.edu.tw/handle/140.119/76118 | - |
| dc.relation | Proceedings - 2010 International Conference on Service Science, ICSS 2010, 2010, 論文編號 5494353, Pages 392-397, 2010 International Conference on Service Sciences, ICSS 2010; Hangzhou; China; 12 May 2010 到 14 May 2010; 類別編號P4017; 代碼 81201 | |
| dc.subject | This paper argues that service dominant logic (SDL) can help Small and Medium-sized Enterprises (SMEs) bridge the gap between co-operation performance and customer satisfaction. We propose a customer-driven SMEs co-operation conceptual model that identifies the relationships among SMEs, customers and co-operation performance according to SDL. We also propose a set of SMEs co-operation performance evaluation criteria within SDL. A case scenario is then used to demonstrate the contributions of the model. We believe that the model and the performance criteria can inspire further research on SMEs co-operation in order to achieve the maximized customer satisfaction in terms of appropriate design of service systems. © 2010 IEEE. | |
| dc.title | Customer-Driven SMEs co-operation: A service dominant logic perspective | |
| dc.type | conference | en |
| dc.identifier.doi | 10.1109/ICSS.2010.43 | |
| dc.doi.uri | http://dx.doi.org/10.1109/ICSS.2010.43 | |
| item.grantfulltext | none | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
| item.fulltext | No Fulltext | - |
| item.cerifentitytype | Publications | - |
| item.openairetype | conference | - |
| Appears in Collections: | 會議論文 | |
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