Developing an Intelligent Agent for Managing Web 2.0 Services

Abstract

The enormous amount of editing applications in Wiki has led to management problems of efficiency, accuracy, and convenience for Wiki administrators. This study therefore developed an intelligent agent system based on web 3.0, namely, the evaluation agent system (EAS), to solve these problems. The EAS included three systems; since the RBES was central to the EAS, empirical data were collected to examine the effectiveness of the RBES. The findings revealed that, compared to the conventional approach, the participants spent less time to finish their tasks and completed their tasks more accurately in the RBES. Moreover, the participants were more satisfied with the RBES than with the conventional approach with regard to convenience.