HR Professionalism in the Computing Environment: Predicting Job Performance within Different HR Roles

Abstract

Although Information Technology (IT) is often considered a driver of change within the Human Resource (HR) function, the required competencies related to job performance for HR professionals in the computing environment have received little attention in HR or IT literature. This paper seeks to explore the possible HR/IT competency predictors of job performance within different HR roles. A data mining approach was used to explore the prediction model, and an in-depth interview was designed to probe the key findings of the results and explore the context in more detail, in which 501 HR professionals within ten financial service companies in Taiwan participated. The study found the different combination of IT and HR competencies have a different performance predictive impact on the different roles for the HR professional. Overall, results suggest that the Credible Activist rated as the most salient and important competence for HR professionals and some competencies may not be as important as a matter of course. The research establishes a holistic view guiding the direction and content of the future development of HR practitioners in computing environment.