IT enabled service innovation in e-government: The case of Taiwan drug abuse reduction service

Abstract

Drug abuse problem is one of the toughest issues faced by governments in the world. The typical solution is every time when the drug abuse offenders are under arrest, they are jailed for a while. There is high probability that they will repeat the offense after leaving the prison. Thus, such a solution wastes lots of administrative resources from the government, yet still cannot reduce the recidivism of drug abuse. Nowadays, most countries treat drug abuse offenders as patients, and offer them substitute treatment in order to reduce the dependence on drug and also reduce the risk of infecting AIDS. The patients will go to work as a normal person, live as a normal person, and keep their human dignity. In this study, we introduce the care of Taiwan drug abuse reduction service by service blueprinting method. The service integrates several ministries of Taiwan government in signal information system, and will be triggered automatically when the drug abuse offender is leaving the prison. Subsequently, we analyze the case by the framework of Service Open System View and then provide some suggestions for improvement of the existing service. This study share the case of Taiwan drug abuse reduction service and provide the best practice of improving existing service by the view point of service science to academics.